Arabia Customer Service Specialist
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Key skills for this role
About the Role
Drive customer centricity by monitoring shipments, weeks coverage, and customer service KPIs. Coordinate loss tree analysis, lead cross-functional alignment, and identify service gaps.
Key Skills for This Role
Full Job Posting
Job Purpose
This role exists to focus more on our customers and drive customer centricity agenda
Because here, we don’t just hire for jobs.
We invite you to be part of something bigger.
Key Responsibilities
- Drive Number 1 Supplier agenda program
- Monitor shipments generation centrally for Arabia
- Monitor weeks coverage status across Arabia
- Coordinate loss tree analysis and corrective action plans with stakeholders
- Track and improve customer service KPIs (service level, OTIF, case fill rate)
- Lead cross-functional alignment between demand, supply, and CX teams
- Identify service gaps and proactively drive continuous improvement actions
Required Qualifications
- Analytical skills
- Finance acumen
- Data-driven mindset
- Strong problem-solving and decision-making ability
- Advanced Excel and reporting skills (Power BI is a plus)
- Ability to manage multiple stakeholders and priorities
Preferred Qualifications
- Planning experience (demand/supply)
- Customer service / CX background
- FMCG / CPG industry exposure
- Experience with SAP or similar ERP systems
- Knowledge of supply chain KPIs and performance tracking
- Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.
- We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business.
- At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you!
- Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
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