Arabia Customer Service Specialist
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Job Purpose This role exists to focus more on our customers and drive customer centricity agenda Because here, we don’t just hire for jobs. We invite you to be part of something bigger.
Key Skills for This Role
Full Job Posting
Job Purpose
This role exists to focus more on our customers and drive customer centricity agenda
Because here, we don’t just hire for jobs.
We invite you to be part of something bigger.
Key Responsibilities
- Drive Number 1 Supplier agenda program
- Monitor shipments generation centrally for Arabia
- Monitor weeks coverage status across Arabia
- Coordinate loss tree analysis and corrective action plans with stakeholders
- Track and improve customer service KPIs (service level, OTIF, case fill rate)
- Lead cross-functional alignment between demand, supply, and CX teams
- Identify service gaps and proactively drive continuous improvement actions
Required Qualifications
- Analytical skills
- Finance acumen
- Data-driven mindset
- Strong problem-solving and decision-making ability
- Advanced Excel and reporting skills (Power BI is a plus)
- Ability to manage multiple stakeholders and priorities
Preferred Qualifications
- Planning experience (demand/supply)
- Customer service / CX background
- FMCG / CPG industry exposure
- Experience with SAP or similar ERP systems
- Knowledge of supply chain KPIs and performance tracking
- Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.
- We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business.
- At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you!
- Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Job Details
Role Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: http://www.unilever.com Job Function: Customer Service Company Industry/
About The Company
Searching, interviewing and hiring are all part of the professional life.
The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof.
Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
Report
Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together.
Applicants are advised to research the bonafides of the prospective employer independently.
We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.
We also recommend you visit Security Advice for more information.
If you suspect any fraud or malpractice, email us at [email protected].
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at TALENTMATE
EM Full Stack And Front End Engineering Manager Ai - BKK
Dubai, UAE
Job Description About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for eve
Teacher - Emirates British Nursery
Dubai, UAE
Job Description HIRING FOR SEPTEMBER 2026 CLASSES About Emirates British Nursery At Emirates British Nursery (EBN), we follow the Early Years Foundation Stage framework, in accordance with the British National curriculum
Social Media Executive
Dubai, UAE
Job Description Team: Marketing | Location: Dubai, UAE | Type: Full-Time Make the content that makes the GCC stop, watch, and follow, and grow our channels from the ground up. Every month, hundreds of thousands of people
Warehouse Team Leader
Dubai, UAE
Job Description Company Description REPA is Europe's leading distributor of spare parts for foodservice and refrigeration equipment, coffee and vending machines, and a trusted partner to OEMs, delivering the right part a
Lash Artist
Dubai, UAE
Job Description At Brau, we are redefining beauty through precision, artistry, and exceptional client experience. As a Lash Artist, you will play a key role in delivering premium lash treatments that enhance natural beau
Advisor - Safety Health And Environment
Dubai, UAE
Job Description Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skyli
Retail Store Planner - Abu Dhabi
Dubai, UAE
Job Description TITLE: RETAIL STORE PLANNER REPORTING LINE: Store Director Overall Mission The Retail Store Planner contributes as directly as possible to the business of the store and to the quality of service to custom
Inspector - Material
Dubai, UAE
Job Description Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skyli
EM Full Stack And Front End Engineering Manager Ai - BKK
Dubai, UAE
Teacher - Emirates British Nursery
Dubai, UAE
Social Media Executive
Dubai, UAE
Warehouse Team Leader
Dubai, UAE
Lash Artist
Dubai, UAE
Advisor - Safety Health And Environment
Dubai, UAE
Retail Store Planner - Abu Dhabi
Dubai, UAE
Inspector - Material
Dubai, UAE