AR Follow Up Team Lead

• Supervise account resolution process to help resolve issues and implement proactive steps to avoid issues from becoming escalated.
• Ensuring that applicable resources are following up on unresolved claims, including appeals, to identify why payment has not been received by the carrier.
• Ensuring that team is taking appropriate actions to resolve issues in a way that results in payment and/or complete closure of insurance balance.
• Ensures that team is maintaining Editor-Level benchmarks within the assigned application to help resolve any issues that delay charge entry into GPMS within the Edit and/or Pre-Loading queues.
• Ensures that GPMS claim edits are worked accurately, and within a timely manner to eliminate any delay to the claim submission process.
• Closely monitors reports, looks for trends & unusual occurrences. Escalates and implements immediate and effective steps to rectify situations.
• Act as a resource for offshore questions or issues, and provide guidance, direction, and training and retraining as needed.
• Handle escalated issues from employees, Management, Client Services, and Patient Operations.
• Ensures that outbound claims and patient statements are printed, processed, and distributed in a timely manner.
• Serve as a key specialist for questions of Collection Agency.
• Other duties as assigned.
• 2+ years A/R follow Up (Insurance Collections)

is required

• Medical billing experience is helpful.
• Hospital clams experience and healthcare receivables experience preferred
• High School Diploma or GED required
• Problem solving, research, organization, detail oriented, flexibility to work on competing priorities.
• Able to work independently, identify patterns, make informed decisions, correctly identifying root causes to determine appropriate actions and outcomes.
• 2+ years Office experience in which problem solving and research were major keys to success. Prior computer experience is required.
• Ability to completely and concisely summarize important details in account notes and excellent verbal communication skills are a must.
• Remote and Hybrid positions require internet connectivity speeds that meet the Company’s upload and download criteria.

• 401K (100% match for the first 3% & 50% match for the next 2%)
• 15 days of PTO
• 7 paid Holidays
• 2 Floating holidays
• 1 Elevate Day (floating holiday)
• Pet Insurance
• Employee referral bonus program
• Teamwork: We believe in teamwork and having fun together
• Career Growth: Gain great experience to promote to higher roles