Apprentice Enterprise TSE

We have an opportunity for an enthusiastic and motivated Apprentice – Enterprise TSE to join our Support Operations team in Trivandrum, reporting to Eden Francis, Senior Manager, Enterprise Support. In this role, you will work alongside experienced engineers to gain hands-on experience supporting Infoblox customers, learning our products, tools, and troubleshooting best practices. This is a great opportunity for recent graduates or early-career professionals who are passionate about networking and eager to grow in a technical support role.

Learn and assist in providing remote technical support to Infoblox customers and partners

Shadow senior engineers and gradually take ownership of support cases under supervision

Observe and help in diagnosing network issues, researching solutions, and documenting resolutions

Build knowledge in DNS, DHCP, TCP/IP, and Infoblox technologies

Participate in training sessions, team meetings, and internal transfer of information (TOIs)

Support lab activities for product testing and simulation under guidance

Use approved AI tools to retrieve information, summarize case history, draft routine documentation, and improve productivity

Solid interest in technical support and customer-facing roles

Basic understanding of networking concepts such as TCP/IP, DNS, and DHCP

Good communication skills, both verbal and written

Willingness to learn and adapt in a dynamic, team-oriented environment

Coursework, internships, or certifications in networking, Linux, or Windows administration are a plus

Passion for troubleshooting and problem-solving

Bachelor’s degree in computer science, information technology, or a related field

Immerse in our culture, connect with mentors, and map the systems and stakeholders that rely on your work.

Deliver a signature win: ship a feature, close a marquee deal, launch a campaign, or roll out a game-changing process.

Own your domain, mentor the next newcomer, and steer our roadmap with data-driven ideas.

Belong— Your Community

Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you’ll grow and belong here.

Be Rewarded — Benefits That Help You Grow, Thrive, Belong

Comprehensive health coverage, generous PTO, and flexible work options.

Learning opportunities, career-mobility programs, and leadership workshops.

Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthy.

Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations.

Charitable Giving Program supported by Company Match.

Ready to Be the Difference?

Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other

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