Appointment Setter / Appointment Executive

Role overview

Responsibilities

• Contact potential clients through phone calls, email, LinkedIn, and other professional channels.
• Introduce company services and identify potential customer needs.
• Qualify leads based on business requirements, interest, budget, and suitability.
• Schedule meetings, consultations, and appointments for the sales or business development team.
• Conduct timely follow-ups and maintain consistent communication with prospects.
• Handle initial questions and basic objections professionally.
• Maintain accurate lead, contact, and appointment information in the CRM system.
• Track appointment activity, conversion rates, follow-ups, and daily performance.
• Coordinate with Sales and Business Development teams on lead handovers.
• Prepare activity reports and contribute ideas to improve lead-generation processes.

Qualifications

• A diploma or bachelor's degree in business, marketing, communications, or a related field is preferred.
• Candidates should have 1–3 or more years of experience in appointment setting, telesales, lead generation, customer service, or business development.
• Strong verbal and written English communication skills are required.
• Candidates should be target-driven, confident, proactive, and comfortable making outbound calls.
• Familiarity with CRM systems, Microsoft Office, LinkedIn, and communication tools is required.
• Strong organization, follow-up, and time-management abilities are required.
• UAE or GCC market experience is an advantage.
• Additional sales or customer-service training is a plus.

Opportunity

• The role offers experience in sales and business development in Dubai.
• The position provides exposure to lead generation, communication, client engagement, and professional development.