Applications Support Analyst

Position purpose

Essential functions

• Prepare detailed data analyses using SAS Reporting and Sunapsis Reporting tools; organize and present immigration-related information and results.
• Evaluate internal and external data requests; improve the accuracy of data in immigration applications; monitor and communicate data issues.
• Troubleshoot Sunapsis application, server, and database issues with the Office of Information Technology.
• Liaise between application users, IT teams, administrative staff, vendors, and service providers.
• Perform statistical analysis of application usage and train and consult with users on SEVIS interfaces.
• Review future SEVIS and Sunapsis technical specifications, upgrade office technologies, and make recommendations.
• Manage the international education technology team: review progress, prioritize tasks, escalate issues and risks, and resolve problems.
• Maintain knowledge of information-systems standards, user documentation, project management, web management, and SEVIS compliance.
• Oversee website content management and assess current and future website needs.
• Perform other duties as assigned.

Required qualifications

• Bachelor's degree or higher in computer science, information systems, statistics, or a related discipline.
• Two years of experience in data analysis and reporting or a related area.
• Ability to communicate reports and technical details to varied audiences; strong accuracy, organization, teamwork, problem-solving, and communication skills.
• Ability to collaborate across organizational levels, multitask, conduct research, work independently, and meet deadlines under pressure.
• Ability to design business processes that improve student data collection and integrity.

Preferred qualifications

• SAS reporting and/or statistical analytics experience, preferably in higher education.
• Experience with SEVIS and batch processing, large relational databases, website design, and international student records software.
• Experience leading technical projects and working with multiple stakeholders.
• Working knowledge of Sunapsis and PeopleSoft records management; knowledge of F-1 student regulations.

Schedule and conditions

• Monday through Friday, 8:00 a.m. to 5:00 p.m.
• May work around standard office conditions and use a keyboard repeatedly at a workstation.

Application materials

• Application requires a resume, cover letter, and at least three references.