Applications Engineer Saudi Arabia

Overview

Responsibilities

• In the role of Applications Engineer, your role is to support and deliver the highest quality technical support to the MEA systems integrators, consultants and end users.
• Providing hardware and software application support as well as supporting the team in delivering the training curriculum for Qsys and other specialist QSC platforms.
• The focus of your work is in the following areas:
• Provide applications support and QSC Training content to the MEA market.
• Ensure the highest level of customer experience whilst identifying solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including programming, commissioning and network configuration.
• Track and monitor system issues through to resolution, within agreed time limits.
• Properly escalate unresolved issues to appropriate internal teams (e.g. product managers).
• Provide prompt and accurate feedback to customers whilst ensuring all issues are logged and accordingly.
• Manage the follow up procedure to ensure systems are fully functional after troubleshooting.
• Document technical knowledge in the form of notes and manuals.
• Maintain and build an excellent relationship with customers and end users.
• In conjunction with the product development teams participate in market research, competitor and customer surveys.
• Liaise and attend meetings with other company functions necessary to perform duties and aid business and organisational development.
• Attend industry training and develop relevant knowledge and skills to enhance performance.

Qualifications

• Your profile
• Education to degree level or qualification in industry relevant field such as sound engineering
• Proven work experience as a Technical Support Engineer, installation Engineer, Commissioning Technician or similar role
• Strong experience in supporting audio visual or IT infrastructure services is key
• Commercially astute with the ability to understand a complex sales process
• Proven expertise managing complex systems within a corporate AV/IT environment
• Supported products and services NOT exclusively based on hardware
• Supported products and services to Tier 1 integrators and end users
• Capable of working with Visio and Autocad, as well as EASE Focus/Address.
• Well organised to manage conflicting priorities
• Excellent problem-solving skills individually and as part of a team
• Strong people management and leadership skills
• Confident and engaging presentation skills
• Excellent communication skills – with the ability to translate technical information for all types of audiences
• Excellent communication skills (both verbal and written)
• Fluent English language skills (both verbal and written)
• Fluent Arabic language skills (both verbal and written) would be an additional benefit
• We offer
• A varied task in an internationally very successful company
• The opportunity to actively shape a global company
• An attractive salary package
• Have we aroused your interest?
• We look forward to receiving your application!