Application Sys Analyst III - Phoenix

Qualifications

• Bachelor’s degree in Information Technology, Healthcare Administration, or a related field (or equivalent experience).
• EpicCare Ambulatory certification required.
• Epic Phoenix certification required.
• 3–5+ years of experience in Epic system analysis, build, and implementation, preferably supporting outpatient workflows.
• Strong experience in workflow analysis, requirements gathering, and system configuration.
• Excellent problem-solving, organizational, and communication skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Experience collaborating with clinical informatics, operational, and technical teams

Knowledge, Skills, and Abilities

• Strong analytical and problem-solving skills, with the ability to assess complex issues and guide others in effective solutions.
• Serves as a subject matter expert for resolving advanced technical and functional challenges.
• Demonstrated ability to develop detailed application specifications, with knowledge of system configuration, integrations, and technical environments.
• Ability to train and support end users, including delivering train-the-trainer sessions on application functionality and process changes.
• Provides strategic guidance on application integration and system relationships across the organization.
• Excellent customer service and collaboration skills, with the ability to work effectively with stakeholders at all levels.
• Proven ability to lead and mentor teams, including coordinating work, delegating tasks, and ensuring accuracy and quality of deliverables.
• Strong verbal and written communication skills, including presenting findings and recommendations to stakeholders.
• Highly organized, detail-oriented, and able to manage multiple priorities with confidence and creativity.
• Ensures adherence to application security, controls, and regulatory requirements in alignment with organizational and vendor standards.
• Proactively identifies opportunities to improve system functionality and enhance the end-user experience.

Position Summary

Key Responsibilities

• Implementation & Collaboration
• Partner with the Outpatient Implementation team to build, test, and support go-live activities for Transplant departments, ensuring configurations meet clinical and operational needs.
• Workflow Analysis & Optimization
• Evaluate current workflows, identify improvement opportunities, and design optimized future-state processes in collaboration with clinical and informatics stakeholders.
• Requirements Gathering
• Lead sessions with end users and SMEs to gather and document business needs, translating them into functional and technical specifications.
• System Configuration & Build
• Perform advanced Epic build, including orders, documentation tools, and decision support, in alignment with organizational standards and best practices.
• Testing & Validation
• Develop and execute test plans and scripts, validate system functionality, and resolve issues prior to deployment.
• Training & Go-Live Support
• Provide hands-on support and guidance to end users during implementation and go-live.
• Project Leadership
• Serve as a project lead or subject matter expert, coordinating cross-functional efforts, tracking milestones, and reporting progress to leadership.
• Issue Resolution & Maintenance
• Monitor system performance post-implementation, troubleshoot issues, and implement enhancements to optimize user experience.
• Documentation & Reporting
• Maintain detailed documentation of system configurations, changes, and workflows; provide regular updates to stakeholders.
• Regulatory Compliance
• Ensure all system configurations and processes align with regulatory requirements, organizational policies, and Epic standards.
• Job Requirements Position SummaryThe Application System Analyst III – Phoenix serves as a senior technical and operational specialist supporting Epic Transplant (Phoenix). This role partners with clin