Application Sys Analyst II

Minimum Qualifications

• Bachelor's degree in Business, Healthcare, Information Systems, or a related field, or an equivalent combination of education and professional experience.
• Two (2) years of progressively responsible experience supporting business applications, including at least one (1) year performing application analysis, business analysis, programming, or related systems support.
• Experience serving as a subject matter expert, super user, or implementation resource may be considered in lieu of certain application support experience.
• Healthcare industry experience is preferred.

Preferred Qualifications

• Experience supporting Infor CloudSuite Supply Chain Management (SCM) .
• Experience with Infor Mobile Supply Chain Management (MSCM) .
• Knowledge of healthcare supply chain operations and workflows.
• Experience using Infor Reporting tools.
• Strong analytical skills with the ability to evaluate Infor data, identify trends, and recommend process improvements.
• Excellent troubleshooting, documentation, communication, and cross-functional collaboration skills.

Position Summary

Key Responsibilities

• Analyze, configure, troubleshoot, test, and support Infor CloudSuite SCM modules and related supply chain applications.
• Investigate, document, and resolve application issues, incidents, service requests, and end-user inquiries, escalating complex issues when appropriate.
• Participate in impact analysis for new or modified SCM workflows, system functionality, interfaces, reports, and application configurations.
• Provide functional support for purchasing, requisitioning, receiving, inventory management, item master maintenance, vendor management, contracts, PAR management, and related supply chain processes.
• Serve as a primary point of contact for assigned SCM application issues by performing root cause analysis, identifying solutions, and coordinating resolution with technical teams, vendors, and business stakeholders.
• Develop, execute, and document functional, regression, integration, and upgrade testing for system enhancements, break/fix items, and CloudSuite releases.
• Gather business requirements, document functional specifications, validate system functionality, and recommend application improvements under the guidance of senior analysts or leadership.
• Create and maintain application documentation, workflow diagrams, functional specifications, testing documentation, training materials, analytical reports, and operational status updates.
• Monitor application performance, work queues, interfaces, reports, and operational processes to proactively identify and resolve issues.
• Partner with Supply Chain Operations, Finance, Accounts Payable, IT, reporting teams, interface teams, and external vendors to support stable and efficient CloudSuite SCM operations.
• Job Requirements  Performs analysis, configuration support, testing, troubleshooting, and day-to-day application support for assigned Infor CloudSuite SCM modules and related supply chain applica