Application Support (Siebel) - L2

Overview

Key Responsibilities

• Provide L2 support for Oracle Siebel CRM applications
• Monitor application performance and ensure system availability
• Troubleshoot and resolve application issues, incidents, and service requests
• Analyze logs, identify root causes, and implement corrective actions
• Coordinate with development, infrastructure, and database teams for issue resolution
• Support application deployments, patches, and upgrades
• Maintain incident records, documentation, and knowledge base articles
• Ensure SLA compliance and timely resolution of support tickets
• Perform health checks and preventive maintenance activities
• Assist end users with technical support and issue clarification

Required Skills & Qualifications

• 5+ years of experience in application support, preferably in Oracle Siebel CRM environments
• Strong understanding of Oracle Siebel architecture and functionalities
• Experience in troubleshooting Siebel application issues and performance problems
• Knowledge of Siebel Tools, workflows, integrations, and web services is an advantage
• Good understanding of SQL and relational databases
• Experience with ticketing and monitoring tools
• Familiarity with Linux/Unix and Windows server environments
• Strong analytical and problem-solving skills

Language Requirement

• **Arabic: Mandatory (Reading, Writing, and Speaking)**
• English proficiency required for technical and professional communication

Preferred Attributes

• Ability to work effectively in an onsite team environment
• Strong communication and coordination skills
• Experience working in enterprise support environments
• Ability to manage multiple incidents and priorities efficiently

What We Offer

• Opportunity to work on enterprise-level CRM systems
• Professional and collaborative work environment
• Career growth and learning opportunities
• Competitive salary package based on experience

Experience

• Application Support Engineer : 5 years (Preferred)

Language

• Arabic (Required)