Application Support Engineer
Skills
About This Role
Job Summary
We are looking for a proactive
Application Support Engineer
to ensure the stability, performance, and reliability of business-critical applications during event-based operations.
The role involves
monitoring applications, handling incidents, troubleshooting issues, and supporting end users
in a fast-paced, high-demand environment.
The ideal candidate should have strong analytical skills, hands-on troubleshooting experience, and a customer-focused mindset.
1. Application Monitoring & Performance
- Monitor application health, availability, and performance
- Identify potential issues and take proactive action
- Ensure applications are stable during live operations
2. Incident Management & Troubleshooting
- Respond to incidents, service disruptions, and user-reported issues
- Perform root cause analysis (RCA)
- Implement corrective and preventive actions
- Ensure timely resolution within defined SLAs
3. Application Support & Maintenance
- Support application configuration changes and minor enhancements
- Assist in bug fixes and issue resolution
- Coordinate with development teams or vendors for complex issues
4. Escalation & Coordination
- Escalate critical issues to higher support levels when required
- Collaborate with:
- IT support teams
- Developers
- External vendors
- Ensure clear communication during incidents
5. Documentation & Reporting
- Maintain incident logs and support records
- Prepare operational and performance reports
- Document known issues and resolutions
6. Pre-Event Readiness & Testing
- Support application testing before events
- Validate system readiness and performance
- Participate in dry runs and simulations
• Incident & Problem Management
- Basic SQL / Database querying
- Log analysis and debugging
- Remote troubleshooting tools
- Understanding of application architecture
Core Competencies
- Strong analytical and problem-solving skills
- High attention to detail
- Ability to work under pressure (live event support)
- Customer service mindset
- Flexibility and adaptability
- Ability to work independently
Qualifications
- Bachelor’s degree in IT, Computer Science, or related field
Experience
- 2–3 years in:
- Application support
- Incident management
- Troubleshooting
- Experience in:
- Remote support
- High-volume customer environments
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