oracle
Application Support Analyst
Canopius
Manchester, GBR
Full-time
Mid
Hybrid
Discovered 1 weeks ago
sql
Key Skills for This Role
sql
Full Job Posting
Responsibilities
- Provide second-line technical support for Workday data services, including Prism Analytics, Accounting Centre and associated data pipelines.
- Investigate and resolve data quality issues, processing failures, reconciliation differences and incidents affecting financial outputs.
- Use SQL and other appropriate diagnostic tools to analyse data, identify root causes and support effective resolution.
- Understand and support the end-to-end movement and transformation of data between source systems, data platforms and Workday Financials.
- Support interfaces feeding Workday, including assessing the impact of source-system, configuration and data-structure changes.
- Provide technical analysis for complex incidents and work with Finance, Data, IT and third-party suppliers to restore service.
- Support Workday Financials UAT, go-live, fix-forward activity and the transition from project delivery into a stable live-support service.
- Support controlled changes and releases by completing impact assessments, technical testing, implementation activities and post-implementation validation.
- Create and maintain clear support documentation, operational procedures and troubleshooting guidance.
- Share specialist knowledge across the wider Business Applications team through coaching, documentation and collaborative problem-solving.
- Provide knowledge transfer, initial training and practical support to the wider AMS team to build readiness for Workday live support.
- Work closely with the project team to triage defects, assess data impacts and support timely resolution during UAT, go-live and post-go-live stabilisation.
Skills and experience
- Practical experience supporting data-intensive business applications in a live-service environment.
- Experience of Workday Prism Analytics, Workday Accounting Centre or comparable enterprise data and financial platforms is highly desirable.
- Strong SQL skills and experience investigating data quality, transformation, integration and processing issues.
- Understanding of data pipelines, interfaces, source-to-target mappings and end-to-end data flows.
- Experience supporting UAT, go-live, fix-forward, hypercare or transition-to-service activities for a major system implementation.
- Experience working within structured IT service management processes, including incident, problem, change and release management.
- Ability to translate complex technical findings into clear guidance for users, support colleagues and stakeholders.
- Experience creating support documentation, knowledge articles and operational procedures.
- A collaborative approach, with the confidence to share knowledge and help build capability across the wider team.
- Ability to work effectively in a project environment, prioritising defects and issues during critical delivery and stabilisation periods.
- Experience transferring knowledge to permanent support teams through training, documentation and collaborative problem-solving.
- Awareness of access controls, segregation of duties and audit requirements within financial systems would be advantageous.
Qualifications
- Practical experience supporting data-intensive business applications in a live-service environment.
- Experience of Workday Prism Analytics, Workday Accounting Centre or comparable enterprise data and financial platforms is highly desirable.
- Strong SQL skills and experience investigating data quality, transformation, integration and processing issues.
- Understanding of data pipelines, interfaces, source-to-target mappings and end-to-end data flows.
- Experience supporting UAT, go-live, fix-forward, hypercare or transition-to-service activities for a major system implementation.
- Experience working within structured IT service management processes, including incident, problem, change and release management.
- Ability to translate complex technical findings into clear guidance for users, support colleagues and stakeholders.
- Experience creating support documentation, knowledge articles and operational procedures.
- A collaborative approach, with the confidence to share knowledge and help build capability across the wider team.
- Ability to work effectively in a project environment, prioritising defects and issues during critical delivery and stabilisation periods.
- Experience transferring knowledge to permanent support teams through training, documentation and collaborative problem-solving.
- Awareness of access controls, segregation of duties and audit requirements within financial systems would be advantageous.
About Canopius
Insurance1037 employeesFounded 2003
Canopius is a private global specialty property-and-casualty insurer and reinsurer serving brokers and policyholders worldwide.
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