Application Specialist, Nurse Informatics

Role overview

Responsibilities

• Support successful, standard, and timely contracting and implementation of InterSystems products.
• Understand customer processes, assess solution fit, and advise on implementing standard solutions early.
• Help customers maximize solution benefits while minimizing customer-specific work; coordinate with relevant business areas as needed.
• Keep up to date with product developments through the regular release cycle.
• Visit customer sites and travel regularly for projects, potentially spending up to five days away from home each week.

Essential skills and experience

• Excellent communication and consultative skills, including experience conducting customer training, workshops, or presentations.
• Direct customer experience, including with clinicians, and confidence delivering strong messaging.
• At least 3 years of healthcare experience and good understanding of clinical processes.
• EMR experience; understanding and experience with Hospital Information, Patient Administration (PAS), and Clinical Information Systems.
• Hospital nursing experience; multidisciplinary teamwork; functional document writing; business process mapping; and Information Systems knowledge.

Education and training

• University nursing degree.
• The description specifies a nursing background with ICU, oncology, and maternity experience, and a clinical specialty.
• Proficiency in English.

Desirable experience

• Stakeholder communication within healthcare organizations; software implementation; customer-facing IT services; Application or Configuration Specialist experience; change management; computer skills; and software testing are desirable.

Travel and customer sites

• Customer-site visits are required; some projects may involve regular travel and up to five days away from home each week.

About InterSystems

Interview and AI guidance

• The employer states that AI may support internal recruitment administration but does not make or influence hiring decisions.
• Candidates may use AI for truthful CV or interview preparation, but AI tools and third-party transcription services must not be used during interviews or assessments.
• Wearable technology is prohibited during interviews and screening; candidates needing technology support as a reasonable accommodation should contact Human Resources before participating.