Application Production Support Specialist

Position overview

Responsibilities

• Provide technical and functional support for two Global Markets applications.
• Participate in rotating coverage schedules, including evening, weekend, public holiday, and on-call support as assigned.
• Analyze tasks and procedures to optimize and automate them using approved standards and tools.
• Manage incidents and problems with business and development teams, and act as the local escalation point.
• Provide KPIs to stakeholders and support business users in North America and worldwide.
• Identify, resolve, and monitor production incidents with application, business, infrastructure, and support teams.
• Diagnose data-processing problems and help analysts define application production problems.
• Contribute to technical analyses, requirements gathering, and user acceptance testing for production support changes.
• Participate in disaster recovery trials and support production changes, including evening and weekend work.
• Work with developers and suppliers on temporary solutions and platform upgrades.
• Improve Dynatrace monitoring, application automation checks, production alerts, procedures, processes, and tools.

Qualifications

• Bachelor’s degree or equivalent.
• Around five years of production-environment experience, preferably in finance.
• Professional working proficiency in French and English is required.
• Good technical understanding of SQL; experience in client-facing technical and functional support; knowledge of scripting languages, Unix, and Linux.
• Strong knowledge of financial products and trade lifecycle; securities lending experience is requested.
• Strong communication, analytical, documentation, problem-solving, organizational, teamwork, and customer-service skills.

Schedule

• Coverage includes rotating schedules between 9 a.m. and 9 p.m.; winter coverage is stated as 8 a.m. to 8 p.m.
• Team members rotate coverage one week out of three and may work evenings, weekends, public holidays, and on-call shifts.

Benefits

• The posting mentions competitive compensation and a comprehensive suite of flexible benefits, but the supplied description ends before details are provided.