Application Management Associate - Back Office Support Analyst

Role summary

Production support and service delivery

• Provide day-to-day application and production support, including incidents, service requests, production checks, batch monitoring, and user queries.
• Own assigned issues through investigation, communication, escalation, resolution, and closure.
• Support major incidents with technical analysis and coordination; contribute to root-cause analysis and sustainable fixes.

Change and release support

• Follow service-management processes and maintain accurate records.
• Support changes and releases across production and lower environments, including testing, implementation, validation, and post-change checks.
• Coordinate with infrastructure, development, product, and vendor teams to resolve issues and maintain stable platforms.
• Maintain procedures, knowledge articles, operational guides, and application records.

Projects and production readiness

• Provide Application Management input to projects, upgrades, and technical initiatives.
• Support controlled service transitions, including documentation, monitoring, training, access, resilience, and escalation arrangements.
• Highlight operational risks, support gaps, dependencies, and capacity concerns to the Team Lead.

Governance, risk, and resilience

• Gather accurate audit evidence and complete access reviews, control activities, remediation actions, and technology risk tasks.
• Participate in disaster recovery exercises, resilience testing, and service continuity activities.
• Identify opportunities to improve monitoring, automate manual activities, and standardize support processes.

Stakeholders and team contribution

• Build working relationships with Back Office stakeholders, support and project teams, and vendors.
• Coordinate vendor incidents, service requests, and technical queries through completion.
• Provide timely updates and participate in the operational rota and planned out-of-hours activities as required.
• Share knowledge and contribute to cross-training; the source excerpt ends during this section.

Requirements available in excerpt

• Take ownership of assigned work and maintain accurate support documentation.

Compensation

• Anticipated annual salary range is £42,000–£64,000; final offer depends on skills, experience, role scope, location, and market factors.
• The role may be eligible for a discretionary incentive award and benefits including pension provision.