Application Analyst, Cadence

Key Responsibilities

• Build, configure, maintain, and optimize Epic Cadence functionality across ambulatory and specialty care environments.
• Collaborate with operational, clinical, and leadership teams to improve scheduling workflows and patient access processes.
• Configure and maintain provider templates, appointment types, scheduling rules, visit types, resources, and department settings.
• Analyze business requirements and translate operational needs into Epic solutions and workflow improvements.
• Support Cadence-related implementations, upgrades, system enhancements, and optimization initiatives.
• Troubleshoot application issues, identify root causes, and implement sustainable solutions.
• Perform system testing, validation, and quality assurance activities for upgrades, new functionality, and workflow changes.
• Support referral scheduling, decision trees, wait lists, provider scheduling, and patient access workflows.
• Develop and maintain system specifications, workflow documentation, training materials, and support resources.
• Participate in change management activities and provide end-user education and support.
• Monitor system performance, evaluate user feedback, and recommend process improvements.
• Collaborate with other Epic application teams, integration teams, and third-party vendors to ensure seamless workflow functionality.
• Participate in on-call support and issue resolution as needed.

Required Qualifications

• Epic Cadence Certification required.
• Bachelor's degree in Healthcare Informatics, Information Systems, Business, or related field, or equivalent experience.
• 3+ years of Epic application analyst experience supporting Cadence.
• Experience supporting Epic implementations, upgrades, optimization projects, or system conversions.
• Strong understanding of patient access, ambulatory scheduling, referrals, registration, and healthcare operations.
• Experience gathering business requirements and translating them into technical solutions.
• Experience developing test scripts, executing testing, and documenting results.
• Strong analytical, problem-solving, organizational, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Epic Prelude Certification.
• Experience supporting Community Health Centers, FQHCs, or multi-site ambulatory environments.
• Experience with Epic Reporting Workbench, Clarity, or SlicerDicer.
• Knowledge of revenue cycle workflows and scheduling impacts on registration and billing.
• Experience working remotely with geographically dispersed teams.

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