Analytics Engineer, Customer Experience
Role Overview
The CX team at Polymarket is small, high-ownership, and directly responsible for the experience of users moving real money on the world's largest prediction market.
Right now, the team handles a high volume of complex issues across withdrawals, KYC, and market resolution, and the data infrastructure to understand that work at scale is still being built.
That's where this role comes in.
We're hiring a senior analytics engineer to own the data foundation for CX.
You'll build the models, pipelines, and semantic layer that turn raw support data into something the team can actually use.
This isn't a role where you inherit a clean system and maintain it.
You'll be making foundational decisions about how CX data is structured, sourced, and trusted, and those decisions will shape how the team operates for years.
This matters because CX data at Polymarket is genuinely complex.
Users interact across crypto rails, prediction markets, and identity verification flows, and the failure modes are varied and often novel.
The person in this role needs to understand that complexity well enough to model it correctly, and to communicate clearly with both engineers and non-technical CX teammates about what the data does and doesn't show.
Key Skills for This Role
Full Job Posting
Pay Transparency
Base salary range: $200,000 to $250,000, plus equity and benefits.
This is a good-faith range for the level we're hiring at. Experience varies widely within a title here, so if your expectations fall outside it, reach out anyway. We're always happy to talk it through.
About Polymarket
Private blockchain-based prediction market platform where users trade on outcomes of real-world events.
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