Analyst II Vendor Support & Relations

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

The Vendor Support & Relationship Management Analyst plays a critical role in supporting the vendor management team within the VMO. This position involves collaborating with various departments, suppliers, and stakeholders to ensure efficient and effective vendor management practices. This role is responsible for developing & maintaining positive vendor relationships, resolving vendor issues, monitoring vendor performance, and implementing vendor management strategies.

Applicants must be currently authorized to work in the United States on a full-time basis until the end of their appointment

Regularly assess vendor performance and provide feedback to both vendors and internal stakeholders. Analyze data insights to identify areas of improvement and recommend appropriate action plans. Identify opportunities to enhance efficiency, cost-effectiveness, and overall vendor performance.

Assist in negotiations and contract renewals with vendors to achieve favorable terms and conditions. Assist in conducting vendor audits and risk assessments to identify potential areas for improvement.

Contribute to the continuous improvement of vendor management processes and workflows.

Participate in vendor-related meetings, providing valuable insights and updates.

Monitor vendor compliance with established policies, regulations, and service level agreements (SLAs).

Gather and analyze vendor performance data, prepare reports for management and relevant teams.

Facilitate communication between internal teams and vendors to ensure smooth collaboration.

Work closely with various internal departments such as Category, Supply Chain, Legal, and Finance to align vendor management strategies with broader organizational goals.

Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

Act as a primary point of contact for vendors, researching & resolving all inquiries and concerns.

Act as a primary point of contact for vendors, researching & resolving all inquiries and concerns

Facilitate communication between internal teams and vendors to ensure smooth collaboration

Regularly assess vendor performance and provide feedback to both vendors and internal stakeholders.

Assist in negotiations and contract renewals with vendors to achieve favorable terms and conditions.

Assist in conducting vendor audits and risk assessments to identify potential areas for improvement.

Track key performance indicators (KPIs) to evaluate the effectiveness of vendor management initiatives.

Analyze data insights to identify areas of improvement and recommend appropriate action plans.

Identify opportunities to enhance efficiency, cost-effectiveness, and overall vendor performance.

Strong interpersonal & relationship management skills for building, fostering, and maintaining positive and strong professional relationships with vendors and internal business partners. Detail-oriented and well-organized, capable of managing multiple tasks and priorities simultaneously.

2+ years previous experience in vendor management, procurement, account management or procure to pay. Experience in grocery retail/category management.

Understanding of End to End (E2E) Procure to Pay (P2P) ecosystem with the ability to apply principles and standards. Familiarity with both DA (Delhaize) and AUSA (Ahold) existing systems and processes.

Excellent customer service skills to optimize ADUSA business reputation.

Extensive problem-solving capabilities with an end-to-end process mindset.

Ability to work in a fast-paced environment and handle multiple priorities with aggressive deadlines.

Bachelor's degree in business administration, Accounting, Supply Chain Management or related field or equivalent professional work experience.

Accounting knowledge (Accounts Payable/Receivable, etc.).

Proficiency in using various software tools, including MS Office suite and vendor management platforms.

Bachelor's degree in business administration, Accounting, Supply Chain Management or related field or equivalent professional work experience

2+ years previous experience in vendor management, procurement, account management or procure to pay

Understanding of End to End (E2E) Procure to Pay (P2P) ecosystem with the ability to apply principles and standards

Strong oral & written communication & presentation skills with keen ability to influence others toward a common goal.

Excellent customer service skills to optimize ADUSA business reputation

Strong interpersonal & relationship management skills for building, fostering, and maintaining positive and strong professional relationships with vendors and internal business partners

Detail-oriented and well-organized, capable of managing multiple tasks and priorities simultaneously.

Ability to adapt to changing business needs and work well in a team-oriented environment.

Extensive problem-solving capabilities with an end-to-end process mindset

Accounting knowledge (Accounts Payable/Receivable, etc.)

May require travel - typically 5%

Experience in grocery retail/category management

Familiarity with both DA (Delhaize) and AUSA (Ahold) existing systems and processes

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more. Join our Talent Community to stay updated on opportunities with Ahold Delhaize USA. You’ll be the first to know about new positions that match your career aspirations. To join, click here: Talent Community - Ahold Delhaize USA (careerswithus.com) .

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.

Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies. Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work. We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business. Learn More About Our Benefits - Click Here

Ahold Delhaize USA is an equal opportunity employer.

Under the Federal Transparency in Coverage rule, group health plans are required to make publicly available machine-readable files that include in-network rates and out-of-network allowed amounts and billed charges. Click here to view the in-network rates and out-of-network allowed amounts and billed charges for health benefits offered by Ahold Delhaize USA.

Our employees and prospective employees are treated with respect and dignity. As an equal opportunity employer, we comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.

We provide reasonable accommodations to applicants and employees with disabilities. If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at [email protected].