Analyst, Governance, Risk & Compliance Tech (Emiratized Role)

The Analyst is responsible to create process documentation/workflows, knowledge articles and self-service guidance for IT Services. Maintain a complete understanding of and adheres to all IT policies and processes. The Jobholder also provides support for administering project management tools as applicable. KEY RESPONSIBILITIES:

Create process documentation/workflows, knowledge articles and self-service guidance for IT Services

Collect and document of business requirements for project and process improvement/automation efforts

Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases

Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed-upon service levels

Conduct maturity assessments against the process activities to highlight areas of improvement or concerns

Identify issues and risks

Bring inconsistencies and problems to the attention of management

Participate in the problem resolution

Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas

Prepare incident details for post-mortem incident reviews

Extract reports and provide a high-level analysis of data for review.

Collaborates with team to create high-quality deliverables

Identifies trends and uses robust data for suggesting areas of improvement in process and deliverables

Collects and monitors results of various team initiatives

Assists in building practice framework and guidelines

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.

Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization

FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.

At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.

Join our team and be part of a journey to shape the future of banking.