AVP, Customer Services - Emiratized

KEY RESPONSIBILITIES

• Support the MO & CS team individually and collectively toward improved performance/quality.
• Identify and prioritize problems and solve them promptly and effectively.
• Regulate on all matters related to policy and procedures.
• Supervise the entire Middle Office & Client Services teams across in FABS Dubai Branch.
• Proactively suggest and carry out corrective measures where appropriate.
• Support both internal and external audits by fulfilling all of their demands and providing any client-related paperwork that is required.
• Consult with and support the Regulator (SCA) with any client-related needs and paperwork that is needed.
• Oversee the institutional desk for client services and middle office to guarantee that policies and procedures are followed appropriately throughout FABS.
• REQUIREMENTS / QUALIFICATIONS
• A business administration bachelor graduate with thorough knowledge of the procedures in the share market, operations processes and computer system in place.
• Five (10+) years’ experience in financial services industry: (Brokerage, Equity, Investment and Financial markets).
• Possesses an in-depth understanding of SCA and markets rules and regulations.
• Must possess extensive experience within an analytical role.
• Must have the ability to raise and escalate critical issues to ensure that a solid action plan is developed to resolve daily operational issues / problems. Ability to plan out and prioritize work, accurately manage and communicate status and meet agreed upon schedule/deadlines.
• Strong working knowledge of local markets products and services.