Analyst, Contract & Billing

The Legal Billing Operations Analyst is responsible for executing global legal billing operations and supporting data-driven billing performance across Legal and Corporate Affairs (LCA). This role ensures accurate invoice processing, adherence to billing guidelines, and effective management of billing workflows across regions, systems, and stakeholders.

In addition to operational execution, the role provides analytics and reporting support to enhance billing transparency, drive performance insights, and enable continuous improvement.

The position operates within a scalable global service delivery model, supporting operational efficiency, governance, and the ongoing evolution of legal billing capabilities.

Generate and interpret standard and ad hoc reports (invoice status, aging, accruals, spend trends)

Perform data validation and support data integrity initiatives across billing systems

Identify trends, anomalies, and opportunities for process or cost improvement

Support KPI tracking and provide insights to Legal Operations and Finance stakeholders

Contribute to development of reporting dashboards and analytics capabilities

Systems & Process Execution

Support day-to-day operation of legal billing systems (e.g., CounselLink, SAP via Citrix, PowerApps)

Assist with configuration updates, data entry, and system maintenance

Participate in testing activities for system enhancements and automation initiatives

Follow defined workflows, controls, and escalation protocols

Operational Excellence & Continuous Improvement

Execute standardized processes aligned with global billing and compliance requirements

Identify inefficiencies and support process optimization initiatives

Contribute to documentation and refinement of billing workflows and SOPs

Support implementation of operational improvements and scalable process design.

Scope & Impact

Supports global legal billing operations across regions and jurisdictions

Executes high-volume transactional work critical to invoice lifecycle and payment enablement

Contributes to data quality, reporting accuracy, and analytics-driven insights

Plays a role in improving cycle times, reducing backlog, and enhancing compliance adherence

Supports scalable offshore delivery model enabling growth without proportional resource increase.

Scalability & Operating Model

Operates as part of a global, scalable billing operations model, initially aligned to core operational workflows and expandable based on business needs

Role design supports:

Expansion to multi-resource CBS billing operations team (“pod” model)

Increased automation and system-enabled processing

Integration with analytics and performance management capabilities

Provides foundational capability for future global standardization and transformation initiatives

Experience:

2 to 5 years of experience in Legal Billing, Finance Operations, Shared Services, Accounts Payable, Billing Operations, or Invoice Management.

Hands-on experience in financial transaction processing, invoice validation, payment tracking, reconciliations, and financial reporting.

Strong knowledge of eBilling platforms such as CounselLink, Legal Tracker, Brightflag, Serengeti, TeamConnect, or similar systems.

Experience working in global billing environments, supporting multiple countries, currencies, and jurisdictional requirements.

Exposure to ERP systems such as SAP, Oracle, Workday, PeopleSoft, or Microsoft Dynamics.

Familiarity with data analytics and reporting tools including Power BI, Tableau, Excel (Advanced), SQL, or dashboarding platforms.

Responsible for providing invoice status updates, investigating billing discrepancies, and supporting payment issue resolution.

Strong stakeholder management skills with regular coordination across Accounts Payable (AP), Finance, Legal Operations, Law Firms, and Internal Business Teams.

Excellent communication, problem-solving, and process improvement capabilities

Education:

Bachelor’s Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience.

Core Competencies

Operations & Process Management

Data Analysis & Reporting

Accuracy & Attention to Detail

Stakeholder Coordination

Problem Solving & Improvement

Global Operations Support

Key KPIs

Invoice Processing Time

Billing Accuracy

Backlog Management

Compliance Adherence

Reporting Quality

Process Improvement Contribution

Working Conditions

Global stakeholder engagement

Multi-time zone collaboration

Structured onboarding

Compliance-driven environment

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned