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Analyst, Application Support

Ontario Health
Toronto, CAN
Full-time
Mid · 3–5 years experience
Onsite
Discovered 4 days ago
Communication

Full Job Posting

Education and Experience:

  • Bachelor’s degree or Diploma in Health-related fields, Computer Science, or related discipline, or equivalent experience.
  • 3 - 5 years of experience supporting within a Healthcare environment preferred
  • Previous Service Desk experience.
  • Knowledge of Remedy or other ticketing software.
  • Experience managing customer tickets and supporting incidents and triage resolution.
  • Experience with ERP Functional Support and Systems Administration, preferably Quadrant Workforce and/or Great Plains/Quadrant Financials
  • Experience with HR and Payroll Principles.
  • Experience in Health Care environment/support is an asset.
  • ITIL V3 foundation and/or practitioner certification is an asset.
  • Understanding of the Software Development Life Cycle (SDLC)
  • Strong analytical, diagnostic, and problem-solving skills, with the ability to investigate issues, identify solutions, and clearly communicate findings.
  • Strong customer service and interpersonal skills, with the ability to build effective relationships and gather information needed to resolve issues.
  • Strong verbal and written communication skills, including the ability to explain technical solutions to both business stakeholders and non-technical users.
  • Strong organizational and multitasking skills, with the flexibility to manage competing priorities.
  • Ability to learn new concepts and develop strong knowledge of application functionality, products, and business processes.
  • Ability to work independently and collaboratively with business and technical teams, including Business Analysts and Leads, Development, QA Testers, Release Management, IT staff, and other support teams.
  • Strong emotional intelligence and ability to work effectively with team members and customers.
  • Detail-oriented, self-motivated, and committed to sharing knowledge and supporting team success.
  • Proficient in MS Office, including O365.
  • Understanding of Quality Assurance and testing protocols, including the ability to create and manage QA test cases.
  • Location: Ontario Health (OH) welcomes applications from candidates across Ontario. Please note that this role follows an in-office work model, requiring employees to work from a designated, approved Ontario Health location.
  • Permanent Full time
  • Band 4
  • November 10, 2026
  • All applicants must be a resident of Ontario to be considered for roles at Ontario Health.
  • Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities.
  • Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email [email protected] and a member of the team will connect with you within 48 hours.

Knowledge and Skills

  • Strong analytical, diagnostic, and problem-solving skills, with the ability to investigate issues, identify solutions, and clearly communicate findings.
  • Strong customer service and interpersonal skills, with the ability to build effective relationships and gather information needed to resolve issues.
  • Strong verbal and written communication skills, including the ability to explain technical solutions to both business stakeholders and non-technical users.
  • Strong organizational and multitasking skills, with the flexibility to manage competing priorities.
  • Ability to learn new concepts and develop strong knowledge of application functionality, products, and business processes.
  • Ability to work independently and collaboratively with business and technical teams, including Business Analysts and Leads, Development, QA Testers, Release Management, IT staff, and other support teams.
  • Strong emotional intelligence and ability to work effectively with team members and customers.
  • Detail-oriented, self-motivated, and committed to sharing knowledge and supporting team success.
  • High-level understanding of database concepts, preferred.
  • Proficient in MS Office, including O365.
  • Understanding of Quality Assurance and testing protocols, including the ability to create and manage QA test cases.
  • Location: Ontario Health (OH) welcomes applications from candidates across Ontario. Please note that this role follows an in-office work model, requiring employees to work from a designated, approved Ontario Health location.
  • Employment Type:
  • Permanent Full time
  • Contract Length:
  • Salary Band:
  • Band 4
  • External Application Deadline Date:
  • November 10, 2026
  • All applicants must be a resident of Ontario to be considered for roles at Ontario Health.
  • Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities.
  • Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email [email protected] and a member of the team will connect with you within 48 hours.

Preferred Qualifications

  • 3 - 5 years of experience supporting within a Healthcare environment preferred
  • High-level understanding of database concepts, preferred.

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