Analyst
Role Overview
Voice – Analyst
We are seeking motivated individuals to join our Outbound Voice Team as Technical Support Agents.
In this role, you will be responsible for making outbound calls to customers who have reported technical issues with our products or services.
Your primary objective will be to troubleshoot the reported problems and provide effective solutions to resolve them.
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Make outbound calls to customers to address reported technical issues.
- Listen actively to customers' concerns and accurately diagnose the root cause of the problem.
- Provide clear and concise instructions to customers on troubleshooting steps.
- Guide customers through troubleshooting processes, ensuring they understand each step.
- Utilize various tools and resources to identify and resolve technical issues efficiently.
- Document all interactions and resolutions accurately in the customer database.
- Escalate unresolved issues to appropriate internal/external teams for further investigation.
- Follow up to ensure that their technical issues have been fully resolved and they are satisfied with the outcome.
- Adhere to company policies and procedures at all times.
Requirements
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and patient when dealing with frustrated customers.
- Technical aptitude and ability to quickly learn and understand new technologies.
- Previous experience in a technical support or customer service role is preferred.
- Familiarity with CRM software and call center technology is a plus.
- High school diploma or equivalent; additional technical certifications are a bonus.
- Education: Bachelor's degree in any field is preferred.
Preferred Qualifications
- Previous experience in a technical support or customer service role is preferred.
- Familiarity with CRM software and call center technology is a plus.
- High school diploma or equivalent; additional technical certifications are a bonus.
- Education: Bachelor's degree in any field is preferred.
About eClerx
Provides business process management and data analytics services globally.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at eClerx
Process Manager
, IND
Key Responsibilities A. Application Development Design, develop, and maintain web applications using ASP.NET Core MVC following eClerx coding standards and best practices. Build and integrate RESTful APIs with internal s
Microsoft Dynamics 365 Developer
Montréal, CAN
Microsoft Dynamics 365 Developer Location: Montreal, Canada Type: Full-time Job Summary We are seeking a Senior Developer with expertise in building enterprise-level applications using Microsoft Dynamics and Power Apps t
Process Manager
Mumbai, IND
JOB DESCRIPTION Support Asset Services and Tax teams and platforms, including monitoring and supporting platform operations, exception processing and maintenance. Monitor dependencies across global teams and vendors in m
Senior Analyst
, IND
We are looking for an L1 Application Support Engineer to monitor applications, troubleshoot basic technical issues, execute SQL queries, and provide timely support to ensure smooth application operations. The candidate s
Associate Process Manager
, IND
The candidate must possess in-depth functional knowledge of HR processes and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solu
Senior Java / B2B Integration Engineer
Austin, USA
Senior Java / B2B Integration Engineer Location: Austin, TX Type: Fixed Term (6 Months) – Benefits Eligible; Extension Subject to Business Needs and Approval Job Summary We are looking for a Senior Java / B2B Integration
B2B EDI Specialist
Austin, USA
B2B EDI Specialist Location: Austin, TX Type: Fixed Term (6 Months) – Benefits Eligible; Extension Subject to Business Needs and Approval Job Summary We are looking for an AI / B2B Domain Specialist to bring deep B2B/EDI
Training Coordinator
, USA
Training Coordinator Location: Washington Type: Full-time Job Summary We are seeking a Training Coordinator who will play a role in supporting the end-to-end coordination and administrative tasks throughout the life cycl
Process Manager
, IND
Microsoft Dynamics 365 Developer
Montréal, CAN
Process Manager
Mumbai, IND
Senior Analyst
, IND
Associate Process Manager
, IND
Senior Java / B2B Integration Engineer
Austin, USA
B2B EDI Specialist
Austin, USA
Training Coordinator
, USA