AMS Solutions Architecture & Delivery Lead, IMEA

Role Summary

Solution Development & Commercial Structuring

• Lead end-to-end solution development for AMS opportunities from qualification through migration readiness.
• Engage Brink’s largest bank customers and prospects in the Middle East at senior levels to translate client requirements into detailed, executable multi-vendor AMS solutions.
• Present solutions to customers, including senior leadership.
• Coordinate development of operational models, service scope, SLAs, KPIs, monitoring, security, and compliance frameworks across teams from multiple Brink’s functional areas.
• Build solution assumptions, dependencies, risks, and mitigations.
• Support full financial models in collaboration with Finance, including pricing, margin, and investment requirements.
• Support contract structuring and commercial negotiations alongside Legal and Sales.

Sales & Customer Engagement

• Working with Business Development and Sales teams, serve as the primary solution lead in complex sales cycles, RFPs, RFIs, and strategic client pursuits.
• Act as a trusted technical and operational advisor to customers.
• Lead solution workshops, discovery sessions, and executive presentations.
• Partner with Sales leadership to position Brink’s AMS capabilities competitively.

Cross-Functional Leadership

• Coordinate solution inputs across Product, IT, Security, Operations, PMO, and vendor partners.
• Ensure solution feasibility and delivery alignment with internal execution teams.
• Drive internal governance reviews and approvals.
• Maintain strict discipline around scope, dependencies, timelines, and readiness criteria.
• Transition to Delivery
• Together with PMO, lead solution handoff into Project Delivery and Global AMS Operations.
• Ensure full documentation, training readiness, transition planning, and risk visibility.
• Support early-stage migration planning and readiness validation.
• Exit the engagement at formal migration readiness milestone unless otherwise required.

Regional & Global Collaboration

• Serve as the Middle East and Brink’s Rest of World solution development counterpart to global AMS solution leaders.
• Participate in global solution standardization, innovation sharing, and best-practice development.
• Support limited cross-regional pursuits as required.

Experience And Qualifications

• Executive-level communication and presentation capabilities. This role will present to and engage with executives.
• Bachelor’s degree required
• 8-10+ years of experience in ATM Managed Services, payments infrastructure, or complex financial services operations.
• Deep understanding of ATM ecosystems, cash management, monitoring, processing, encryption, networks, and regulatory requirements.
• 5+ years in solution architecture, product strategy, or technical sales leadership.
• Proven ability to structure complex multi-vendor AMS solutions.
• Strong commercial, financial, and risk modeling acumen.
• Experience supporting Middle East financial institutions required.
• Ability to operate in a highly matrixed, global organization.

Preferred Qualifications

• Expertise in ATM switching services and/or ATM managed services operations.
• Proven ability to drive profitability and operational enhancements in a managed services environment.
• Experience with global account management and program launch processes.
• Experience in international business operations and familiarity with vendor management in multiple regions.
• Background in technology-driven operational transformation, including automation and system enhancements.

Core Competencies

• Detail-oriented with strong time management skills
• Proactive, self-starter with a bias for action
• Strong customer focus
• Ability to manage multiple initiatives simultaneously
• Comfortable operating in structured governance environments