Amazon Darkstore Team Leader

Key responsibilities

• Supervise darkstore picking, packing, and dispatch of online orders.
• Ensure accurate order processing and timely delivery in line with partner SLAs.
• Manage, train, and motivate pickers, packers, and riders.
• Monitor inventory, coordinate replenishment, and minimize wastage or shrinkage.
• Check product quality, cleanliness, and storage conditions daily.
• Review operational reports and ensure compliance with safety and company policies.
• Resolve delayed or incorrect order escalations with customer service or vendor partners.
• Optimize store layout and processes; oversee shifts, attendance, and performance evaluations.
• Support new operational procedures and system updates.

Qualifications and experience

• Bachelor's degree or equivalent experience in logistics, supply chain, or retail operations.
• At least 2–3 years of warehouse, fulfillment, or retail supervision experience.
• Strong leadership, organizational, and problem-solving skills.
• Proficient in MS Office and warehouse or order management systems.
• Excellent communication and team management abilities.
• Able to work in fast-paced, high-volume environments with flexible shifts.
• Warehousing (3 years), logistics operations (2 years), e-commerce (3 years), and dark store operations (3 years) experience are preferred.

Key performance indicators

Compensation

• Full-time role paying up to AED 3,500 per month.

Workplace

• Work location is in person.