AMAZON COACH SPECIALIST
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About the Role
We are looking for an experienced and performance-driven Amazon Coach Specialist to support and develop our customer service team. The ideal candidate will be responsible for coaching agents, improving service quality, and handling escalated customer issues in a fast-paced e-commerce environment.
Key Skills for This Role
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Job Summary
We are looking for an experienced and performance-driven Amazon Coach Specialist to support and develop our customer service team.
The ideal candidate will be responsible for coaching agents, improving service quality, and handling escalated customer issues in a fast-paced e-commerce environment.
Key Responsibilities
- Monitor and evaluate customer service interactions (calls, chats, emails)
- Provide coaching and feedback to improve agent performance
- Handle complex and escalated customer concerns professionally
- Support team members in achieving KPIs and service targets
- Conduct training sessions for new and existing staff
- Analyze performance reports and identify areas for improvement
- Ensure high levels of customer satisfaction and service quality
Requirements
- Minimum 2–3 years experience in customer service or call center (Amazon experience preferred)
- Previous experience in coaching, training, or team support role
- Strong leadership and communication skills
- Excellent problem-solving and conflict resolution abilities
- Ability to work under pressure and manage multiple tasks
- Familiarity with Amazon tools
- Proficient in MS Office and reporting tools
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