Alliance Systems Manager

Job Description

• We are looking for an experienced **Alliance Systems Manager** to join our growing Alliances & Joint Ventures team.
• This is a highly specialised, hands-on technical role responsible for configuring, testing and maintaining the airline systems that underpin Etihad’s global codeshare and interline partnerships.
• Working directly within live production environments, you will manage Passenger Service System (PSS) integrations, codeshare publication, interline testing and schedule synchronisation across more than 130 airline partners.
• Your work will have a direct impact on commercial performance, partner relationships and the customer journey.
• This role offers the opportunity to play a key part in one of Etihad’s most significant technology transformations as we migrate from AirVision to Lufthansa Systems’ SchedConnect platform.
• If you enjoy solving complex technical challenges, working with airline systems and seeing your work immediately translated into live operations, this is an outstanding opportunity.
• What you'll be doing:
• Configure and maintain Amadeus Altéa Passenger Service System parameters supporting codeshare and interline operations.
• Manage end-to-end implementation of new interline, through check-in and codeshare partnerships.
• Test and validate Passenger Service System integrations with airline partners.
• Configure and maintain codeshare schedule publication and ongoing schedule synchronisation.
• Support approximately 138 interline partners through testing, troubleshooting and operational support.
• Manage production system configuration changes with a strong focus on operational accuracy and system integrity.
• Lead or support Passenger Service System migration projects involving interline, codeshare and schedule integration.
• Perform detailed system testing, document test strategies and execute user acceptance testing for new functionality.
• Maintain Carrier Preferred Display (CPD) rules to maximise commercial performance across GDS channels and Etihad.com.
• Manage class mapping updates, passenger reaccommodation activities and schedule adjustments following network changes.
• Investigate and resolve production issues in partnership with Amadeus and other technology providers to minimise commercial disruption.
• Support the implementation of Lufthansa Systems SchedConnect and contribute to the successful migration from AirVision.
• Share technical expertise with colleagues and help develop team capability on new alliance systems and technologies.
• **Qualifications** **What we're looking for:**
• *Essential*
• Minimum 5 years’ experience working with airline commercial or operational systems.
• Strong hands-on experience with **Amadeus Passenger Service System (PSS)**.
• Excellent understanding of **codeshare operations** and publication processes.
• Experience implementing and supporting **interline agreements**.
• Knowledge of schedule publication and airline schedule integration.
• Experience working directly within live production systems.
• Strong analytical and problem-solving capability.
• Excellent attention to detail and ability to manage complex technical processes with minimal supervision.
• Ability to build productive relationships with internal stakeholders and external airline partners.
• *Highly Desirable*
• Experience with **Lufthansa Systems SchedConnect**.
• Experience with AirVision or comparable airline scheduling platforms.
• Previous experience with Sabre scheduling or other airline schedule management solutions.
• Experience supporting major airline systems migrations or technology transformation projects.

Additional Information

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