Airport Operations Programme
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About the Role
What you ll achieve You will Build a solid understanding of airport operations through three key work placements: In Network Operations Control at Etihad HQ, the Hub Control Cen.
Key Skills for This Role
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Overview
What you ll achieve
You will Build a solid understanding of airport operations through three key work placements: In Network Operations Control at Etihad HQ, the Hub Control Center and in Aircraft Dispatch at Abu Dhabi Airport.
This ensures you gain a well-rounded experience across critical areas of the operation.
Accountabilities
- Coordinate and deliver guest acceptance and handling across all airport touchpoints (check-in, boarding, arrivals), ensuring exceptional customer service and full compliance with safety, security, brand standards, policies, and procedures.
- Deliver performance in line with agreed KPIs, ancillary revenue goals, and customer service targets.
- Coordinate on-shift operations with internal and external stakeholders, including airline teams, handling partners, service providers, and local authorities, ensuring clear briefings, real-time updates, and effective communication.
- Manage flight editing and special guest requirements, including the planning and handling of VIP/MAAS, PRM, and other special-category guests.
- Liaise with Guest Control, Business Solutions, Network Control, and SOC to manage operational disruption and support emergency response.
- Why choose Etihad?
- At Etihad, we re committed to developing the next generation of aviation leaders.
- With world-class training, mentorship, and on the job experience, you ll gain the experience and skills needed to thrive in a dynamic industry.
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