Airport Representative
Meet and greet guests, coordinate transportation, maintain flight information, handle inquiries, and ensure a positive experience with excellent communication skills.
Skills
About This Role
Overview
Meet and greet guests at the airport upon arrival and assist with luggage and transportation arrangements.
Coordinate with the hotel s front office or transportation team regarding guest arrival and departure times.
Ensure accurate and timely guest pick-up and drop-off services.
Maintain up-to-date flight information and communicate any changes or delays to the concerned departments.
Assist guests with check-in/check-out procedures when required.
Handle guest inquiries, provide information about the property and local area, and ensure a warm welcome experience.
Coordinate with drivers, travel agents, and other service providers for smooth airport transfers.
Maintain accurate records of guest arrivals, departures, and transportation requests.
Handle any guest complaints or issues professionally and report them promptly to management.
Represent the company/hotel brand positively at all times.
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