F&B Hostess
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Key skills for this role
About the Role
As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience. Greet guests warmly and.
Key Skills for This Role
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Overview
As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.
Greet guests warmly and seat them according to the restaurant's floor plan.
Ensure guest satisfaction by anticipating needs and responding promptly.
Address guest concerns and complaints, ensuring satisfaction.
Conduct regular table visits to monitor guest satisfaction.
Handle reservations and cancellations, following department standards.
Communicate any changes to reservations or cancellations to management.
Pre-assign tables and ensure special requests are addressed.
Maintain a clean and organized hostess stand and dining area.
Ensure tables are properly set and ready for service.
Monitor the cleanliness and working condition of equipment and supplies.
Assist staff as needed to ensure smooth restaurant operations.
Collaborate with restaurant staff to provide optimum service.
Promote a cooperative and productive working climate.
Be flexible and rotate within different F&B outlets as required.
Assist with cashiering procedures and balance transactions.
Participate in training and other duties as assigned by management.
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