Airport Coordinator

Overview

Operational Coordination

• Coordinate all airport transfer bookings and ensure timely allocation of chauffeurs and vehicles.
• Monitor flight arrivals and departures in real time and adjust chauffeur schedules based on delays, cancellations, gate changes, or early arrivals.
• Coordinate passenger meet-and-greet services at airport terminals.
• Maintain continuous communication with dispatch, chauffeurs, clients, and airport representatives to ensure smooth operations.
• Manage vehicle staging and chauffeur positioning in accordance with airport regulations and designated pickup zones.

Customer Service

• Welcome VIP, corporate, and leisure passengers professionally when required.
• Resolve customer concerns, service disruptions, and operational issues promptly and professionally.
• Ensure all passengers receive a premium service experience that reflects the company's brand standards.
• Assist with special passenger requests, including executive clients, families, elderly passengers, and passengers requiring additional assistance.

Driver & Fleet Coordination

• Coordinate chauffeur assignments based on schedules, vehicle availability, and client requirements.
• Ensure chauffeurs receive accurate trip details, flight information, passenger contact details, and pickup instructions.
• Monitor chauffeur punctuality, appearance, and compliance with company service standards.
• Report vehicle or chauffeur issues to the Operations Manager for timely resolution.

Flight & Booking Management

• Track flight schedules using airport and airline systems.
• Update booking records with revised arrival or departure information.
• Coordinate schedule adjustments to minimize passenger waiting times and operational delays.

• Knowledge & Skills

• Strong understanding of airport operations and passenger flow.
• Excellent coordination and multitasking abilities.
• Strong customer service and problem-solving skills.
• Ability to remain calm and make sound decisions under pressure.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and transport management or dispatch systems.
• Familiarity with flight tracking platforms and reservation systems is preferred.
• Strong organizational skills with exceptional attention to detail.
• Pay: AED2,500.00 - AED3,000.00 per month