Airline Loyalty Officer
Skills
About This Role
Job Description
Airline Loyalty Officer plays a crucial role in executing the day-to-day activities of the airline loyalty program.
This role focuses on programme design and benefits, implementing campaigns, supporting member engagement, and ensuring the smooth operation of reward redemption and accrual processes.
The Officer works closely with the Airline Loyalty Manager to ensure that loyalty strategies are successfully executed on the ground, including offer management, reporting, and reconciliation tasks.
Accountabilities
- Oversee virtual club initiatives, ensure smooth operation of the virtual clubs.
- Track day-to-day redemption and accrual activities.
- Ensure that all transactions are processed accurately and reconcile discrepancies promptly.
- Handle redemption reconciliation, ensuring that all activities are accurately reflected in the system, including proper member rewards and points adjustments.
- Support the operations and reporting of the status match program, ensuring that all offers and status allocations are processed correctly and efficiently.
- Airline Loyalty Execution: Implement offers, co-marketing initiatives, and penetration campaigns to support the loyalty program's objectives.
- Execute campaigns for member enrolment, first flight offers, and miles expiry promotions. Work closely with the marketing team to ensure timely and accurate campaign execution.
- Execute of repetitive, off-the-shelf campaigns at the regional or market level, ensuring timely rollouts and effective communication to members.
- Campaigns and offers: Assist in designing, orchestrating, and reporting on market-level offers and regional repetitive offers, ensuring that these initiatives are aligned with broader program goals.
- Programme Design: Conduct deep dives into earn/burn metrics, providing insights beyond simple performance tracking.
Qualifications
- Bachelor's degree in Marketing, Business Administration, or a related field.
- 4+ years of experience in customer service, marketing execution, or loyalty program operations.
- Strong attention to detail and the ability to work with data and dashboards.
- Experience in reporting and presentation, with the ability to present actionable insights.
- Strong communication skills and a customer service orientation.
Additional Information
Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation.
From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence.
Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.
To learn more visit www.etihad.com
Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group.
We will never ask for personal information, bank details, or payment during the recruitment process.
Interviews are conducted face-to-face or via video/telephone before any formal offer.
If you are asked for money, please treat it as fraudulent.
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