Senior Manager Non-Airline Loyalty

Job Description

• Senior Manager Non-Airline Loyalty will be responsible for developing and managing strategic partnerships that enhance our offerings and drive customer loyalty.
• This role involves collaborating with various stakeholders, including financial partners, airlines, hotels, car rental companies, and other service providers, to create valuable propositions that benefit our loyal customers.
• Creating the annual and 5-year strategy for partnerships – financial, travel and retail verticals of partners.
• Maintain key relationships with strategic UAE and global partners.
• Amplification of Etihad flight revenue to ensure overall company objectives met through EYG partnerships.
• Performance management on each EYG partnership vertical to be met on a monthly basis to ensure cash inflow is sustained through non-EY Flight means.
• Work closely with finance, legal, marketing and sales teams to ensure cohesive execution of partnership initiatives and ensure other benefits achieved.
• Ensure Visa incentives and other revenue and income streams are met on an annual basis.
• Ensure overall EYG revenue contribution met based on budget.
• Budget Management: Manage partnership budgets, ensuring financial sustainability and the effective use of resources.
• Liaise with finance on ensure corporate treasury benefits are met.
• Ensure all EYG partners cycle payment cycle with 60 days (non-performance receivables down to 5% of portfolio).

Qualifications

• Bachelor's degree in business administration, Marketing, Information Systems, or a related field (MBA preferred).
• Minimum +10 years of experience in an airline loyalty program or a related field, with experience working with loyalty management systems and financial partners.
• Experience in launching and growing an airline cobranded financial product.
• Strong business acumen and understanding of market dynamics.
• Excellent communication and negotiation skills.
• Proven leadership abilities to manage and motivate a team.
• Ability to work cross- functionally with various internal stakeholders to ensure successful partnership execution.
• Experience in contract review and legal considerations related to partnerships.
• Ability to manage multiple priorities, work effectively in a fast-paced environment.

Additional Information

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