AI Support Analyst

Proactively interrogate AI-driven monitoring and observability platforms to identify anomalies, performance degradation and early warning signals

Use prompt-based analysis to surface patterns and risks across DAZN’s OTT and broadcast environments

Validate AI insights against live dashboards, metrics and telemetry to ensure accuracy and reliability

Identify recurring trends and escalate actionable findings to Platform, DSC and Engineering teams

Collaborate closely with 1st and 2nd Line Support to correlate AI signals with live incidents and event data

Maintain and continuously improve a library of prompts, queries and analytical workflows

Produce clear, concise summaries of findings for daily operational reports and shift handovers

Feed learnings, false positives and optimisation opportunities back into the AI Operations roadmap

Experience in technical operations, monitoring or support roles within a high-availability environment (media, streaming, telecoms or SaaS preferred)

Strong analytical and problem-solving skills, with the ability to interpret complex, high-volume system data

Familiarity with observability and monitoring tools such as Datadog, Grafana, Prometheus, Amplitude or similar

Confidence working with AI-assisted tools and the ability to extract insight through effective prompting

Excellent written and verbal communication skills, particularly in translating technical findings for non-technical teams

Calm, structured approach to investigation, prioritisation and escalation in live environments

High attention to detail combined with operational curiosity and continuous-improvement mindset

Willingness to work rotating shifts as part of a 24/7 global operations model