{bc}
Apply
pinpoint

Conversational Developer

DAZN
Hyderabad, IND
Full-time
Mid
Onsite
Discovered 1 weeks ago
Yellow.aiRasaDialogflow CX/ESCognigyKore.aiMicrosoft Bot Framework

Full Job Posting

Key Responsibilities

  • Build Impactful Conversational Experiences: Design and deliver intelligent bots for both chat and voice channels, creating seamless customer journeys across web, WhatsApp, Facebook, and voice platforms.
  • Work with Cutting-Edge AI Technologies: Implement conversational solutions powered by Generative AI (LLMs) and Agentic AI systems , enabling next-gen automation and personalization.
  • Design End-to-End Architectures: Take ownership of the full solution — from ideation, wireframing, and flow design to API integration and production deployment.
  • Collaborate with Cross-Functional Teams: Work closely with Product, Engineering, and Customer Service teams to align conversational solutions with business goals and deliver measurable impact.
  • Influence the Future of Automation: Drive innovation, propose enhancements, and shape best practices to scale conversational AI across the organization.

Skills, Knowledge & Expertise

  • Conversational AI Platforms: Expertise in Yellow.ai, Rasa, Dialogflow CX/ES, Cognigy, Kore.ai, or Microsoft Bot Framework.
  • Custom Flow Design: Experience building dynamic bot flows, NLP tuning, fallback handling, and multi-language support.
  • Channel Integrations: Ability to integrate bots across Web, WhatsApp, Facebook Messenger, and Voice (Dialogflow, Amazon Lex).
  • Scripting Skills: Proficiency in JavaScript, Node.js, or Python for creating custom logic and dynamic responses.
  • NLP Expertise: Strong understanding of intent/entity recognition, NER, slot-filling, dialogue state management, and conversation memory.
  • Generative AI (LLM): Hands-on experience with OpenAI GPT, Claude, Cohere, and prompt engineering (zero-shot, few-shot). Experience with Agentic AI systems is a strong plus.
  • Voice Bot Development: Knowledge of STT/TTS integration and designing voice-optimized dialogues.
  • API & Backend Experience: Strong understanding of RESTful APIs, webhooks, and event-driven architecture.
  • Zendesk Experience: Familiarity with Zendesk Support, ZIS, or Ticketing API for bot-to-agent handoff and ticket automation (preferred).
  • Analytical & Problem-Solving Mindset: Ability to use analytics to monitor bot performance, reduce fallback rates, and iteratively improve solutions.
  • Collaboration & Communication Skills: Comfortable working with diverse teams and simplifying complex solutions for both technical and non-technical stakeholders.
  • Adaptability: Thrives in a fast-paced, evolving environment, and proactively contributes to improving products and processes.

Requirements

  • Conversational AI Platforms: Expertise in Yellow.ai, Rasa, Dialogflow CX/ES, Cognigy, Kore.ai, or Microsoft Bot Framework.
  • Custom Flow Design: Experience building dynamic bot flows, NLP tuning, fallback handling, and multi-language support.
  • Channel Integrations: Ability to integrate bots across Web, WhatsApp, Facebook Messenger, and Voice (Dialogflow, Amazon Lex).
  • Scripting Skills: Proficiency in JavaScript, Node.js, or Python for creating custom logic and dynamic responses.
  • NLP Expertise: Strong understanding of intent/entity recognition, NER, slot-filling, dialogue state management, and conversation memory.
  • Generative AI (LLM): Hands-on experience with OpenAI GPT, Claude, Cohere, and prompt engineering (zero-shot, few-shot). Experience with Agentic AI systems is a strong plus.
  • Voice Bot Development: Knowledge of STT/TTS integration and designing voice-optimized dialogues.
  • API & Backend Experience: Strong understanding of RESTful APIs, webhooks, and event-driven architecture.
  • Zendesk Experience: Familiarity with Zendesk Support, ZIS, or Ticketing API for bot-to-agent handoff and ticket automation (preferred).
  • Analytical & Problem-Solving Mindset: Ability to use analytics to monitor bot performance, reduce fallback rates, and iteratively improve solutions.
  • Collaboration & Communication Skills: Comfortable working with diverse teams and simplifying complex solutions for both technical and non-technical stakeholders.
  • Adaptability: Thrives in a fast-paced, evolving environment, and proactively contributes to improving products and processes.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at DAZN

Senior Systems Analyst

Hyderabad, IND

Discovered 1 weeks agoFull-time

Senior IOS Engineer

Hyderabad, IND

Discovered 2 weeks agoFull-time

Head of Marketing - Global Channels

London, GBR

Discovered 2 weeks agoFull-time

Software Architect

Hyderabad, IND

Discovered 2 weeks agoFull-time

Senior Android Engineer

Hyderabad, IND

Discovered 2 weeks agoFull-time

Senior Data Scientist

Hyderabad, IND

Discovered 2 weeks agoFull-time

TechOps Engineer

Hyderabad, IND

Discovered 2 weeks agoFull-time

Bookings Coordinator

Hyderabad, IND

Discovered 2 weeks agoFull-time