AI Simulated Patient Support (5032)

About the Department

Position Duties

• 100% Serve as the primary IT support contact for AI patient simulation sessions throughout the Year 2 rollout. Configure and maintain all tutor room AV equipment, including webcams, speakers, microphones, and simulation terminals. Conduct pre-launch testing of simulation environments to verify readiness for HII, CRR, NMB, and ERG case activations. Support real-time AI platform interactions between students and simulated patients, troubleshooting audio/video or connectivity issues. Coordinate with simulation faculty and tutors to schedule technical support and ensure platform reliability during student sessions. Assist with onboarding and training faculty, tutors, and staff on the use of RavenAI and related AI educational tools. Maintain logs of technical issues and resolutions for continuous quality improvement. Interface with RavenAI and SIU’s internal IT teams to escalate issues and deploy updates. Ensure compliance with data security, privacy standards, and simulation integrity policies.
• Serve as the primary IT support contact for AI patient simulation sessions throughout the Year 2 rollout.
• Configure and maintain all tutor room AV equipment, including webcams, speakers, microphones, and simulation terminals.
• Conduct pre-launch testing of simulation environments to verify readiness for HII, CRR, NMB, and ERG case activations.
• Support real-time AI platform interactions between students and simulated patients, troubleshooting audio/video or connectivity issues.
• Coordinate with simulation faculty and tutors to schedule technical support and ensure platform reliability during student sessions.
• Assist with onboarding and training faculty, tutors, and staff on the use of RavenAI and related AI educational tools.
• Maintain logs of technical issues and resolutions for continuous quality improvement.
• Interface with RavenAI and SIU’s internal IT teams to escalate issues and deploy updates.
• Ensure compliance with data security, privacy standards, and simulation integrity policies.

Minimum Qualifications

• Minimum Acceptable Qualifications CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER Any one or any combination totaling one (1) year (12 months) from the following categories: College coursework which includes linguistics, literature, writing, Artificial Intelligence, Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months) Associate’s Degree (60 semester hours) equals eighteen months (18 months) 90 semester hours equals two (2) years (24 months) Bachelor’s Degree (120 semester hours) equals three (3) years (36 months) Work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field. Knowledge, Skills and Abilities (KSAs) Knowledge of the systems and operations used within the areas and departments of responsibility. Excellent verbal and written communication skills. Ability to oversee and coordinate activities of user groups. Ability to effectively communicate and professionally interact with all staff levels and customer groups. Ability to identify and resolve technical problems. Ability to demonstrate fundamental knowledge of effective troubleshooting methodologies. Condition of Employment Out of State Applicants that apply to Springfield vacancies in classifications in the occupational area of Professional, Semi-Professional, or Managerial will be subject to the following Condition of Employment : Pursuant to the State University Civil Service System, an out-of-state resident who is hired into this position must establish Illinois residency within 180 calendar days of their start date.
• Any one or any combination totaling one (1) year (12 months) from the following categories: College coursework which includes linguistics, literature, writing, Artificial Intelligence, Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months) Associate’s Degree (60 semester hours) equals eighteen months (18 months) 90 semester hours equals two (2) years (24 months) Bachelor’s Degree (120 semester hours) equals three (3) years (36 months) Work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
• College coursework which includes linguistics, literature, writing, Artificial Intelligence, Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months) Associate’s Degree (60 semester hours) equals eighteen months (18 months) 90 semester hours equals two (2) years (24 months) Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)
• 30 semester hours equals one (1) year (12 months)
• Associate’s Degree (60 semester hours) equals eighteen months (18 months)
• 90 semester hours equals two (2) years (24 months)
• Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)
• Work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
• Knowledge of the systems and operations used within the areas and departments of responsibility.
• Excellent verbal and written communication skills.
• Ability to oversee and coordinate activities of user groups.
• Ability to effectively communicate and professionally interact with all staff levels and customer groups.
• Ability to identify and resolve technical problems.
• Ability to demonstrate fundamental knowledge of effective troubleshooting methodologies.

Condition of Employment

Benefits

• Paid time off: Includes 12 paid holidays per year. Accrual rates vary based on employment type and years of service Paid sick time: Use for personal illness, doctor visits, or if your immediate family members fall ill Health, Dental, and Life insurance Optional life insurance: Your spouse and dependents can enroll in State term life and university-sponsored term life insurance. Prescription: Plan participants enrolled in any state health plan have prescription drug benefits included in the coverage. Long-term Disability Insurance Flexible spending accounts: Optional, IRS tax-favored program that enables you to stretch medical expenses and dependent care dollars Voluntary retirement accounts: Optional plans include the State of Illinois Deferred Compensation Plan (457) and Tax Deferred Annuity (403b). Tuition Waiver/Tuition Reimbursement: Continue your graduate or undergraduate education with the help of tuition waivers or tuition reimbursement Leaves of absence: Includes FMLA and Extended Sick Leave Benefits for qualified employees Employee Assistance Program: Access free and confidential support, including counseling services, and information during difficult times For more information please visit https://www.siumed.edu/hr/siu-school-medicine-benefits

Health, Dental, and Life insurance

Long-term Disability Insurance

Leaves of absence: Includes FMLA and Extended Sick Leave Benefits for qualified employees

• Employee Assistance Program: Access free and confidential support, including counseling services, and information during difficult times