Agent Experience Manager - San Francisco, CA
Full Job Posting
Responsibilities
- Include:
- Promote the adoption of our proprietary technology platform, Home and adjacent services by providing agents with 1:1 support, strategic recommendations, and group training sessions.
- Coach agents on how to self-serve in the Home platform including the creation of marketing materials, optimizing how listings are brought to market, and cultivating lists of potential buyers and sellers.
- Meet organizational targets around agent usage of the platform including frequency of sessions in the platform and diversity of tool adoption.
- Partner with the Onboarding team on strategy and logistics for welcoming new real estate agents to Sotheby’s International Realty.
- Answer day-to-day questions and troubleshoot issues related to Home Platform and other technology systems; stand up regular office hours or other treatment strategy to ensure full agent support.
- Partner with other stakeholders including local brokerage leadership, administrators and marketers, as well as geographic counterparts, to ensure best-in-class support for the agents.
- Support Product Lead on internal platform migrations and third-party vendor relationships as needed.
- Qualifications include:
- 1+ year of experience in learning and development, training, sales, real estate, or a related field is preferred.
- Bachelor’s degree in Marketing, Communications, Business, or related field preferred.
- Exceptional customer service experience including an ability to coach agents of diverse skill levels and backgrounds.
- Strong presentation skills including coaching multiple agents at one time and presenting at larger sales meetings.
- Passion for meeting and exceeding scorecard goals, as well as an ability to influence others to achieve shared objectives.
- Ability to juggle multiple priorities and deadlines without sacrificing quality
- Proficiency in Microsoft Office, Google Workspace, CRM systems and Marketing Technology platforms.
Preferred Qualifications
- Bachelor’s degree in Marketing, Communications, Business, or related field preferred.
About Coldwell Banker
Global provider of residential real estate services and franchising.
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