Agency Governance Consultant

To act as a subject matter expert on agency governance operational practices, the self-employed agency model and the agency contract in order to drive the practical application of this across the business and to mitigate legal, regulatory and reputational risks.

Accountabilities: 1. Own, drive and co-ordinate complex agency case work in line with the agency contract, in collaboration with stakeholders in legal and compliance, using judgement to protect the business from legal challenge and to ensure that the commercial and reputational interests of NFUM are maintained. 2. Influence, advise and coach the Agency Management and Field Management team on the resolution of agency issues including partnership disputes, performance issues and agency terminations, to ensure that effective processes are followed to mitigate legal and reputational risk, in collaboration with stakeholders. 3. Support the development of processes through continuous improvement to govern the management of disciplinary issues and contractual issues in the agency network in order to mitigate legal and reputational risks to NFU Mutual. 4. Maintain effective relationships with external legal providers for agency related issues, liaising with Group Legal as required, to support successful and timely resolution in line with budget and service level agreements. 5. Influence and provide guidance to projects, change initiatives, systems and Incident Management as a subject matter expert, to ensure that agents self-employed status and regulatory responsibilities are reflected in solutions and legal and reputational risks are mitigated 6. Facilitate and support the maintenance of the agency contract and the associated agency guide to ensure that this meets the changing needs of the business and reflects the current legal and regulatory position. 7. Deliver short term/one off projects and activities as required by and to the standards and outcomes agreed with Line Manager.

Essential Experience and Knowledge: Strong knowledge and experience of working in a regulatory environment. Strong interpersonal and influencing skills Excellent Influencing and Relationship skills. Strong written and verbal communication skills. Desirable Proven success of managing issues relating to the practical application of commercial contracts Qualifications: Graduate level or equivalent professional qualification desirable Driving Licence desirable

This is a Level 4 which includes an annual bonus of up to 17.5% and 25 days holiday

Leadership star The hiring manager is Rebecca Edwards The recruiter looking after this vacancy is Sarah Carey