After Sales Engineer – Ambulance & Medical Fleet Solutions

Overview

Key Responsibilities

• Identify prospective clients, including government ambulance authorities, private clinic fleets, and hospital networks to pitch maintenance and repair services.
• Provide technical aftersales support for ambulance and medical fleet solutions, including vehicle conversions, onboard medical equipment, electrical systems, oxygen and gas systems, vehicle HVAC and bespoke interior fittings.
• Act as the primary technical point of contact for customers during warranty, service and retrofit programmes; diagnose faults, provide troubleshooting guidance and agree remedial actions with customers and internal teams.
• Manage and coordinate repair, maintenance and retrofit activities with workshops, approved sub‑contractors and field engineers to ensure timely and compliant delivery.
• Prepare and review technical service reports, handover documentation, service bulletins and modification records to maintain a clear audit trail and support regulatory compliance.
• Oversee spare parts management for critical ambulance components and medical devices; raise and track parts orders, validate part numbers and maintain stock availability for rapid response.
• Support continuous improvement of aftersales processes including fault logging, root cause analysis, preventative maintenance schedules and reliability improvement initiatives.
• Work with commercial and project teams to support service contract renewals, warranties, extended support offers and technical clarifications during tender stages.
• Maintain accurate records within the company’s CRM/ERP and service management systems; produce service performance metrics and contribute to management reports.

Required Skills & Experience

• Proven experience (typically 3–7 years) in aftersales, service engineering or field support within the ambulance, emergency vehicle or medical equipment sectors.
• Strong technical knowledge of vehicle electrical systems, vehicle conversions, medical device integration and relevant standards for ambulance fit-outs.
• Experience diagnosing faults, performing root cause analysis and managing corrective actions across mechanical, electrical and medical systems.
• Familiarity with gas and oxygen systems used in ambulances, HVAC, battery management and auxiliary power systems preferred.
• Competent with service management tools, CRM/ERP systems and Microsoft Office applications (Excel, Word) to produce technical documentation and reports.

Qualifications

• Bachelor’s degree in Mechanical, Automotive, Electrical or a related engineering discipline preferred; or equivalent practical experience.
• Relevant trade qualifications or manufacturer certifications for vehicle systems and medical equipment are desirable.