After Market Sales Consultant | Al-Futtaim Automotive | FAMCO

Overview

Customer Coverage

• Achieve effective customer coverage within the assigned sales territory through structured coverage planning.
• Maintain strong understanding of customer needs and buying trends through regular field visits and customer engagement.
• Develop and maintain customer call schedules and visit plans.
• Identify and develop new customer accounts through active prospecting and follow-up activities.
• Attend new machine deliveries when practical and promote Parts & Service offerings including PM contracts, CSAs, and Care Track solutions.
• Monitor customer parts and service requirements to ensure timely completion and proactive communication.

Financial Sales Performance

• Achieve budgeted sales volume, gross profit, and market share targets.
• Promote a professional image while delivering differentiated service and quality support based on sound technical advice.
• Identify aftermarket sales opportunities within the assigned territory to grow FAMCO parts and service business.
• Drive targeted sales initiatives across key product categories such as undercarriage, GET, engines, power-train, and hydraulic attachments.
• Work closely with head office and support teams to identify business opportunities and provide suitable aftermarket solutions.
• Collaborate with Service Managers to prepare and present estimates, quotations, and service proposals to customers.

General Duties

• Maintain professional appearance and conduct in line with company standards and policies.
• Ensure customer information and machine population records are regularly updated in the system.
• Maintain company vehicle and assigned company property in good condition.

Health, Safety & Environment

• Report incidents and hazards in accordance with Health & Safety procedures.
• Participate actively in workplace Health & Safety programs and initiatives.
• Wear PPE and ensure compliance with safety standards at all times.
• Take ownership of personal and workplace safety.

Quality

• Ensure high quality standards are maintained in all work activities.
• Promote the mindset of “done right, done well, done once” across all customer interactions and deliverables.