Advisor, Transportation Performance

Role overview

Responsibilities

• Monitor operational performance and service reliability, investigate issues and root causes, and help prepare action plans.
• Provide data-driven recommendations and analyze operations data for regular and ad hoc reports.
• Guide analysts in producing holistic, accurate, actionable, scalable, and reproducible analyses.
• Use transit operations, quantitative analysis, data mining, and visualization to communicate performance problems and solutions.
• Support delay logs and other Transportation Group information systems.
• Design proposals, forms, workflows, business processes, data-modeling requirements, and system specifications.
• Represent the section on committees and present to senior management and external stakeholders.
• Support inclusive and accessible service, accommodate passengers and employees within the role's responsibilities, and participate in the Customer Service Ambassador Program.

Qualifications

• Related university degree or college diploma, or equivalent education, training, and experience.
• Experience using large volumes of data from multiple sources to develop operationally sound, cost-sensitive action plans.
• Sound knowledge of statistical methods and experience working with large volumes of data.
• Strong Microsoft Excel skills and knowledge of at least one interactive visualization tool, such as MicroStrategy or Power BI.
• Strong judgment, analytical and problem-solving ability, organization, deadline management, and verbal and written communication.
• Python, ArcGIS, and public transportation industry experience are assets.
• Must have or rapidly acquire knowledge of the Ontario Human Rights Code and related orders, including accessibility and disability accommodation requirements.

Relevant capabilities

• The role uses analytical skills, quality assurance practices, industry knowledge, research, mathematical calculations, and statistical analysis.
• The role requires use of office technology, software, and applications.

Salary

• The posted salary range is $100,318.40 to $125,434.40; the description does not state a pay cadence.

Schedule

• 35 hours per week, day shift, with Saturday and Sunday off.

Workplace and term

• Temporary position until April 29, 2028; hybrid work approach.