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Advance Associate, Customer Service

Pearson
Noida, IND
Full-time
Mid
Hybrid
Discovered 1 weeks ago

Full Job Posting

Education and Experience

  • Minimum High School Diploma or equivalent
  • Customer service experience preferred
  • Basic technical troubleshooting experience preferred
  • Key characteristics we are looking for
  • Passion for customer service and find joy in helping others succeed.
  • Has a patient, positive, compassionate, and friendly demeanor.
  • Thrive working with a team and technology.
  • Eagerness to learn and willing to adapt to situations as business needs change and demand for service grows.
  • Proficient standard technology including Windows, Microsoft 360 OneDrive, Excel, Word, and other related applications.
  • Conflict management skills; diplomatic and sees feedback as an opportunity for growth.
  • Time management skills; can quickly and effectively adapt to changes.
  • Ability to deal with ambiguity and overcome objections.
  • Strong attention to detail.
  • Willing and able to work assigned shifts, flexible work arrangements and time off may be limited during specific times due to business demands. All overtime must be approved in advance.

Preferred Qualifications

  • Customer service experience preferred
  • Basic technical troubleshooting experience preferred

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