Administrator - School Systems (Aldar Education)

Main Duties

• Serve as part of a 3 team administrator squad for iSAMS & Powerschool.
• Support the implementation, configuration and maintenance of SIS and related enterprise applications.
• Support the implementation of new educational technologies, system enhancements, integrations, and digital transformation initiatives across the organization.
• Support system administration activities, including user access, permissions and compliance with Aldar Education policies and standards.
• Support the integrity, availability, security, and performance of educational systems through proactive monitoring, maintenance, troubleshooting, and issue resolution.
• Support data management processes and maintain data quality across integrated platforms including iSAMS, Salesforce, MuleSoft, Live Aldar, CPOMS, and other enterprise systems.
• Deliver functional and technical support to schools and central teams, ensuring timely resolution of incidents, service requests, and operational issues.
• Support and maintain reporting, analytics, dashboards, and business intelligence solutions to support operational and educational decision-making.
• Support the process improvement and automation initiatives that increase efficiency, reduce manual effort, and maximize the use of native system functionality.
• Create, maintain, and deliver training, user documentation, and knowledge transfer materials to support system adoption and effective use.

Specific Duties

• Administer iSAMS and related educational systems for Aldar Education schools, including Charter and IB curriculum schools.
• Configure and maintain academic, attendance, pastoral, assessment, and administrative modules within iSAMS.
• Support AI-driven integrations and automation initiatives across iSAMS and related enterprise systems.
• Assist in the implementation and support of APIs, middleware integrations, and data exchange processes between educational and business systems.
• Support the development of automated reports, centralized dashboards, and cross-platform reporting solutions.
• Support report card configuration and distribution processes through Live Aldar in collaboration with relevant teams.
• Align with Infrastructure and Applications teams to implement and maintain SSO, authentication services, and identity management processes.
• Create, manage, and maintain user accounts, roles, security groups, and access permissions in accordance with data governance requirements.
• Support and maintain third-party applications and integrations, including Destiny Follett and other approved educational technology platforms, as required.
• Support the installation, configuration and maintain cloud-hosted and on-premises applications as required.
• Support data recovery processes, and business continuity activities where required.
• Troubleshoot application issues.
• Prioritize and resolve service desk tickets and support requests in accordance with agreed service levels.
• Maintain technical documentation, system procedures, configuration records, and operational guidelines.
• Support in delivering training and support to school staff on system usage, data entry, reporting, data security, and best practices.
• Support annual academic year rollover activities, ensuring successful system transitions and data continuity across all schools.
• Assist with system testing, validation, and user acceptance activities for new releases, upgrades, and implementations.
• Develop an in-depth understanding of educational systems and business processes to provide effective support.
• Perform other duties and responsibilities as assigned by management.

Minimum Qualifications

• Bachelor's degree in computer science, Information Technology, or similar.

Minimum Experience

Job Specific Knowledge & Skills

• Working knowledge of school information systems
• Strong communication skills
• Strong customer service skills
• Ability to work independently with minimal supervision and take initiative to solve problems
• Work in a highly collaborative and effective manner, both independently and in cross-functional teams
• Skilled in multi-tasking and handling pressure
• A proven track record of pro-active Initiative planning and implementation

What We Offer

• Aldar Education is a family of world-class, child centered, and innovative schools based in the UAE. We educate over 25,000 students across our group of owned and managed schools and as we grow so does our need for highly skilled, inspirational, and dedicated school leaders. We offer an attractive remuneration package including medical cover, flights, housing, and free child school places. Our future-focused learning model includes both students and staff and so we place a special emphasis on professional development, coaching and training.
• Successful candidates will have access to a wide network of professionals and opportunities to both lead and contribute to training others as well as developing themselves.
• Aldar Education is keen to hear from like-minded, forward thinking school leaders who would welcome the challenge and opportunities that we have to offer.
• This job description is not all inclusive. Aldar Education reserves the right to amend this job description at any time. We are an equal opportunity employer, committed to a diverse and inclusive work environment. We are also mindful of our national development strategy and encourage UAE Nationals in their application at our company.
• Aldar Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Offers of appointment are subject to satisfactory references and police clearance.