Administrator, Enterprise Systems

Role overview

Systems and user support

• Maintain users in Oracle NetSuite, Maxio, Workday, and other platforms.
• Monitor help desk tickets and support end users on ERP platforms, finding solutions and communicating expected outcomes and timelines.
• Review ERP-related issues and provide solutions.
• Support system enhancements and updates.

Projects, documentation, and training

• Gather and analyze business requirements and align them with business and project goals.
• Document functional and non-functional specifications, use cases, process flows, and wireframes.
• Work with development teams to ensure accurate implementation of requirements.
• Identify and mitigate project risks and roadblocks and propose solutions.
• Develop UAT test cases, coordinate testing, and track deliverables and project timelines.
• Create and deliver end-user training materials and sessions.
• Document and analyze issue solutions; development experience is a plus.

Experience and qualifications

• Minimum 5–7 years of systems administration experience with NetSuite, Workday HCM, and Maxio.
• Minimum 5–7 years of business analyst experience on IT projects in an Agile Scrum environment.
• Proficiency with NetSuite, Maxio, Workday HCM, and other CRM/ERP software.
• Analytical ability to translate business needs into clear technical requirements; strong written and verbal communication.
• Ability to manage help desk requests quickly and handle multiple administrative requests with organization and attention to detail.
• Familiarity with Agile, Scrum, and JIRA is desired.
• A BA/BS degree is preferred. ERP Admin ADM201/ADM211 and CCBA/CBAP certifications are strong pluses.

Work arrangement

• Full-time position with a hybrid work model, reporting to Sectigo's Ottawa (Kanata) office.

Compensation

• Targeted compensation package is CAD $110,000–$140,000, subject to internal equity and years of experience.
• The posting gives a compensation range but does not state its pay cadence.

About Sectigo