Administrative Manager -Kids Pizza Academy

Overview

Responsibilities

• Handle booking inquiries from parents, schools and groups, ensuring accurate and timely reservations using our CRM systems. Walk-in and online both.
• Assist parents in choosing suitable master class sessions, providing information about themes, schedules and availability.
• Maintain an organized booking calendar, optimizing session schedules to accommodate both children and parents.
• Greet children and parents with enthusiasm and professionalism as they arrive.
• provide exceptional customer service by addressing inquiries, providing information, and handling concerns.
• Maintain a welcoming and organized reception area, ensuring a positive first impression for visitors.
• Collaborate with instructors and other team members to ensure a smooth transition from booking to class participation.
• Utilize our CRM system to manage customer data, update records and track interactions for future reference.
• Assist with administrative tasks such as data entry, record keeping.
• Contribute to maintaining a safe and clean environment by adhering to health and safety protocols.
• Coordinate with vendors, suppliers, and other event staff to ensure timely setup and breakdown.
• Handle on-site sales transactions, including processing payments and managing cash flow

Requirements

• Excellent communication skills in both verbal and written English, with a friendly and approachable demeanor.
• Organizational skills and attention to detail to manage bookings and schedules accurately.
• Customer-oriented attitude with a passion for creating positive experiences.
• Proficiency in using CRM software
• Proficiency in using office software (e.g., Microsoft Office Suite).
• Ability to multitask and handle multiple inquiries simultaneously.
• Flexibility to work weekends.
• Prior experience in customer service or a related field.
• Familiarity with child-oriented environments is desirable.
• Preferably working in Kids Entertainment Industry is an advantage
• Attention to detail and problem solving skills
• Ability to work independently and as part of a team.

Other Requirements

• Can join immediately
• Female Only

Experience

• Administrative Assistant cum Receptionist (2 years)

Benefits

• Visa
• Medical Insurance
• Air Ticket (2 years)

Job Type: Full-time

Application Question(S)

• DO you have notice period? How many days or month?
• are you willing to undergo for trial?