Administrative Manager -Kids Pizza Academy

About This Role

We are looking for a highly organized and proactive Admin Manager to join Kids Pizza Academy by Dodo Pizza at JLT Cluster T, Dubai, UAE, in a fast-paced, child-focused environment. This role is ideal for someone who is task-driven, takes full ownership, and works efficiently with minimal supervision.

You will oversee daily operations, manage bookings, and ensure a seamless customer experience while coordinating with parents, schools, and internal teams. We’re seeking someone who shows initiative, solves problems independently, and consistently delivers with strong attention to detail.

If you thrive in a structured yet dynamic environment and take pride in getting things done, we’d love to hear from you.

Job Description:

Responsibilities:

• Handle booking inquiries from parents, schools and groups, ensuring accurate and timely reservations using our CRM systems. Walk-in and online both.
• Assist parents in choosing suitable master class sessions, providing information about themes, schedules and availability.
• Maintain an organized booking calendar, optimizing session schedules to accommodate both children and parents.
• Greet children and parents with enthusiasm and professionalism as they arrive.
• provide exceptional customer service by addressing inquiries, providing information, and handling concerns.
• Maintain a welcoming and organized reception area, ensuring a positive first impression for visitors.
• Collaborate with instructors and other team members to ensure a smooth transition from booking to class participation.
• Utilize our CRM system to manage customer data, update records and track interactions for future reference.
• Assist with administrative tasks such as data entry, record keeping.
• Contribute to maintaining a safe and clean environment by adhering to health and safety protocols.
• Coordinate with vendors, suppliers, and other event staff to ensure timely setup and breakdown.
• Handle on-site sales transactions, including processing payments and managing cash flow

Requirements:

• Excellent communication skills in both verbal and written English, with a friendly and approachable demeanor.
• Organizational skills and attention to detail to manage bookings and schedules accurately.
• Customer-oriented attitude with a passion for creating positive experiences.
• Proficiency in using CRM software
• Proficiency in using office software (e.g., Microsoft Office Suite).
• Ability to multitask and handle multiple inquiries simultaneously.
• Flexibility to work weekends.
• Prior experience in customer service or a related field.
• Familiarity with child-oriented environments is desirable.
• Preferably working in Kids Entertainment Industry is an advantage
• Attention to detail and problem solving skills
• Ability to work independently and as part of a team.

Other Requirements:

• Can join immediately
• Female Only

Experience

• Administrative Assistant cum Receptionist (2 years)

Benefits:

● Visa
● Medical Insurance
● Air Ticket (2 years)

Job Type: Full-time

Pay: AED3,900.00 - AED4,000.00 per month

Application Question(s):

• DO you have notice period? How many days or month?
• are you willing to undergo for trial?

Work Location: In person