Administrative Analyst 2 (12 Month Contract)

Role overview

Responsibilities

• Process and administer insurance applications according to guidelines and service-level agreements.
• Review applications and coordinate medical and paramedical requirements with Underwriting, applicants, and third-party administrators.
• Execute and distribute individual and divisional billing runs, reviewing results for accuracy.
• Support Customer Service administrative requests and communicate with plan administrators and plan members.
• Coordinate correspondence with external vendors and providers, including MIB, Dynacare, and health care professionals.
• Apply analytical thinking during billing cycles, renewals, client onboarding or termination, and organizational or policy changes.
• Cover Administrative Analyst Level 1 responsibilities when required.
• Share expertise, train colleagues, and propose process improvements.

Candidate qualifications

• Experience in an administrative, insurance, financial services, or other service-driven environment.
• Strong organization, attention to detail, and ability to manage priorities and meet service levels.
• Analytical and problem-solving ability, including reviewing information and identifying discrepancies.
• Knowledge of administrative procedures and ability to apply guidelines consistently.
• Professional verbal and written communication; able to work independently and collaboratively.
• Adaptable, able to prioritize varied workloads, meet deadlines, and maintain accuracy during busy periods.
• Comfortable using business systems and technology for applications, policies, billing, and client requests.
• French proficiency is an asset.