Administration Assistant

Role overview

Employment and work arrangement

• Permanent, full-time position based in EML's Canberra office.
• Work from home three days per week once fully trained; the description also notes flexibility after probation, subject to performance.

Responsibilities

• Support claims teams in managing personal injury claims.
• Follow up with providers and customers about reports, payments, invoices, cheques, overpayments and recovery payments.
• Review duplicate claims and payments, identify unpresented cheques, and create or update vendors.
• Maintain claim file notes by recording actions in the claims system as directed.
• Coordinate appointments and travel or accommodation for injured workers.
• Handle phone enquiries, new claim lodgements and messages.
• Provide additional team support and help achieve customer satisfaction.

What you bring

• Strong computer skills.
• Strong attention to detail and time management skills.
• Ability to work independently and as part of a diverse team.
• Effective verbal communication skills.
• Previous data entry experience.

Benefits

• Hybrid work options and a choice of monthly rostered days off or a nine-day fortnight, subject to the stated conditions.
• Benefits include fitness and retail discounts, wellbeing support, learning and development, an employee assistance program, celebration events and an annual incentive scheme.