Account Manager
Role Overview
Account Manager responsible for trusted partnerships with agency stakeholders and understanding their objectives, priorities, and challenges.
The role identifies service improvements, coordinates issue resolution, and advocates for client needs to deliver sustainable outcomes.
Full-time, permanent role based in EML's Sydney George Street office, with flexibility to work from home after probation subject to performance.
Key Skills for This Role
Full Job Posting
Role overview
Account Manager responsible for trusted partnerships with agency stakeholders and understanding their objectives, priorities, and challenges.
The role identifies service improvements, coordinates issue resolution, and advocates for client needs to deliver sustainable outcomes.
Full-time, permanent role based in EML's Sydney George Street office, with flexibility to work from home after probation subject to performance.
Responsibilities
- Build and maintain agency stakeholder relationships, understand business priorities, and deliver value-added outcomes.
- Partner with agencies, claims teams, and internal stakeholders to improve service and client outcomes and support workers compensation performance.
- Lead agency engagement and proactively identify and manage client needs, issues, and opportunities.
- Identify emerging risks, trends, and challenges and collaborate on sustainable solutions.
- Contribute to strategic initiatives, programs, and projects supporting agency objectives and continuous improvement.
About you
- Demonstrated experience in workers compensation, injury management, claims management, client relationship management, or a related field.
- Ability to build credibility, influence, and maintain effective internal and external stakeholder relationships.
- Strong understanding of the NSW workers compensation scheme, relevant legislation, and contemporary injury management practices.
- Qualifications in Allied Health, Rehabilitation, Human Services, Business, or a related discipline are highly regarded.
Benefits and work arrangements
- Hybrid work options and flexibility after probation subject to performance.
- Choice of monthly rostered days off or a nine-day fortnight.
- Benefits include fitness and retailer discounts, wellbeing support, learning and development, an employee assistance program, an annual incentive scheme, and regular salary reviews.
About EML
EML specialises in personal injury and describes its work as purpose-driven, with investment in AI-powered technology to reduce administration.
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