Admin Officer Level 3 - Aged Care Information and Liaison Service

In this role you will

Key responsibilities include

• Coordinating and facilitating placements into Residential Aged Care Facilities across the District.
• Maintaining centralised databases, vacancy information and patient placement records to support service delivery.
• Providing advice and information to social workers, healthcare professionals, patients and aged care providers regarding placement options and services.
• Developing productive relationships with aged care facilities through regular communication, site visits and stakeholder engagement activities.
• Monitoring activity data, maintaining contemporary knowledge of aged care legislation and services, and supporting continuous service improvement.

Join us and make a meaningful impact

How to Apply

• Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.
• Qualification in Welfare or extensive client related administrative experience.
• Excellent verbal and written communication and conflict resolution skills with the ability to deal confidently and courteously with people at all levels.
• Highly developed organisational and priority allocation skills with the ability to manage time effectively and efficiently.
• High level computer literacy and data entry skills.
• Demonstrated strong customer service skills, interpersonal skills with a focussed and responsible approach to managing sensitive enquiries whilst maintaining strict confidentiality.
• Experience in quality customer service and/or developing and maintaining relationships with key stakeholders internal and external to the organisation.
• Experience in delivering work related presentations and the provision education and training to a variety of key stakeholders.
• Current Drivers Licence valid within Australia
• Requisition ID: REQ692577 Applications Close: 1st November 2026
• Need more information ?
• Find out more about applying for this position.
• Review the detailed Position Description for insights into role requirements and criteria.
• Explore the selection process , employment checks , outcomes and notifications .
• For inquiries about the role, contact Nicole Hraiki, mob: 0429 207 185, email: [email protected] or Theodora Bikou, mob: 0434 329 708, email: [email protected]
• People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.
• Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ .
• Westmead hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability.
• Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.