Admin Coordinator and Customer Service Representative

About the Role

Client Communication

• Handle phone, WhatsApp, and email enquiries promptly; clarify requests and gather information for field teams.
• Provide updates on job status, timelines, and changes; manage expectations and escalate issues when required.
• Follow up on quotations, convert enquiries into bookings, and build client relationships that encourage repeat business and referrals.

Operations Coordination

• Schedule field technicians and engineers by job type, location, urgency, and availability.
• Create job records and work orders, track active jobs, and confirm completion before closing jobs.
• Coordinate site visits and make sure technicians receive job briefs, client contacts, and access details in advance.

Administration and Documentation

• Prepare quotations and proposals from standard templates, follow up on issued quotations, and record client decisions.
• Maintain job files, client correspondence, LPOs, agreements, and accurate job-platform records.
• Support invoice coordination and payment follow-up with Accounts, and manage the company inbox.

After-Hours Support

• Remain reasonably available on company WhatsApp after standard working hours for urgent client matters and field-team coordination.
• Acknowledge urgent messages promptly, provide brief guidance, and escalate decisions outside the role's authority.

Requirements

• At least two years of UAE experience in administration, coordination, or customer service within technical services, maintenance, construction, fit-out, or a related field.
• Basic working knowledge of maintenance or technical services; excellent spoken and written English. Arabic is a strong advantage.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel, and experience with a job-management or CRM platform.
• Strong organization, ability to manage multiple jobs, and calm, responsive performance in a busy environment.
• Must currently be based in the UAE.

Preferred Experience

• Customer-facing coordination in a contracting or field services company is preferred.
• Familiarity with UAE building and maintenance terminology, a UAE driving license, and WhatsApp Business experience are preferred.

Compensation and Benefits

• Pay is AED 2,800–4,800 per month, based on experience.
• Visa sponsorship and annual leave in accordance with UAE Labour Law are provided.
• The company describes the role as stable, with career development potential.

Work Location

• Work location is in person.